About
Aspiring Data Analyst with a background in technical support and service engineering, experienced in working with structured data, system logs, and operational reports. Hands-on experience using SQL, Excel, Power BI, and Python to clean data, analyze trends, and build basic dashboards. Proven ability to translate technical information into actionable insights through cross-functional roles. Strong analytical thinking, attention to detail, and problem-solving skills developed in real-world IT environments. Actively building data projects to transition into analytics-focused roles.
Skills & Expertise (17)
Work Experience
Customer Support Engineer (Cloud Operations & Data Monitoring)
Vastities
Sep 2023 - Mar 2024
Provide technical support for cloud infrastructure, assisting customers with AWS server provisioning, configuration, monitoring, and troubleshooting to ensure optimal performance and uptime. Troubleshoot and resolve Linux-based system issues, including user permissions, system updates, performance bottlenecks, and service failures in production environments. Support containerized application environments, managing Docker containers, resolving deployment issues, and advising customers on best practices for container orchestration and scalability.
Service Engineer (Operations & Data Reporting Support)
SilverTouch Technology
Jul 2024 - May 2025
Verified employee identities and access permissions using confidential company documents and Active Directory (AD) servers, ensuring compliance with security protocols. Analyzed recurring service issues and support request patterns to improve resolution efficiency and reduce repeated incidents. Created structured reports and documentation based on operational data to support training and process improvement initiatives. Drive process improvements and cross-functional collaboration, working closely with HR, IT, and Operations to enhance service delivery, client satisfaction, and internal efficiency. Monitored system logs and operational data to identify anomalies, track system performance, and support data-driven troubleshooting.
Education
P.G Data Science - Gujarat Technological University
2025 - · Afghanistan
B.E Computer Science - Gujarat Technological University
2020 - 2023 · Afghanistan
Certifications
AI Tools Workshop
BE10X · 2025
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Need Sponsorship
Relocation
Open to Relocation
