Enterprise1 Customer

About

As a Customer Service Manager with 16+ years of experience, I specialize in Email Support, Live Chat, Technical Support, Inbound and Outbound Sales. I am actively involved in project management, agent and quality monitoring. I have more than 5 years work experience in Search Engine Optimization (SEO) and Search Engine Marketing (SEM). I'm familiar with WordPress and Social Media tasks such as Twitter, Facebook, Internet Marketing, Instagram and Reputation Management. My skill sets include: Customer Service: * RMAs * Refund Processing * Lead Generation * Cold emailing * Interviewing/Profiling applicants * Data management * Shipping inquiries * Technical Support * Escalation Calls Project Management: * Administrative * Proforma Invoices * Purchasing * Contract Monitoring * Corporate Bidding * Sales & Marketing I have exemplary, if not, good English language mastery in both written and verbal. Having worked for a number of multinational companies helped me in assimilating their best business practices. I make sure that I listen to my clients' vision, goals and needs. I collaborate with them in creating and executing a plan of action. I make sure that I provide my clients all the Pros and Cons of the options that I provide them. I value integrity and good work ethic. I am fully committed in finishing my projects.

Skills & Expertise (8)

Work Experience

Education