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AI/ML Intern
Codec Technology
Jul 2025 - Aug 2025
Engineered a customer service chatbot using Python, Flask, and NLP that resolved 80% of repetitive queries without human involvement, cutting response time from 3โ4 minutes to under 4 seconds. Trained an intent classification model on 850+ labeled queries with TF-IDF and text preprocessing, achieving 92% training accuracy, 89% validation accuracy, and 90% precision. Scaled the system to process 120+ daily interactions, reaching an 87% self-service resolution rate and significantly reducing manual support workload. Strengthened model reliability through k-fold cross-validation, confusion matrix analysis, and stress testing, maintaining a failure rate below 4%.
Education
Bachelor of Technology โ Electronics and Communication Engineering - Birla Institute of Technology Mesra
2022 - 2026 ยท Afghanistan
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Skills (29)
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