Skills & Expertise (25)
Work Experience
Network Support Engineer
GMT Network Technologies
04-2024 - 05-2025
Monitored network devices (routers, switches, firewalls) using SolarWinds NPM for real-time performance, link status, CPU/memory, and interface utilization. Responded to network alerts and incidents at L1 level; performed initial diagnostics and escalated unresolved issues to L2/L3 teams. Logged, tracked, and updated incidents, service requests, and changes in ServiceNow ITSM tool. Performed basic Layer 1 troubleshooting for LAN/WAN connectivity issues, port flapping, and duplex mismatches. Analyzed network traffic trends, link utilization, and latency issues to identify performance bottlenecks. Conducted regular network health checks and generated status/performance reports. Assisted in managing and monitoring enterprise-level devices: Cisco switches/routers, firewalls, and Wireless Access Points. Verified interface status, routing table entries, ARP table, and VLAN assignments for issue isolation. Coordinated with ISPs for WAN link issues, downtime resolution, and circuit status updates. Ensured timely resolution of tickets within SLA and maintained documentation of known issues and standard procedures.
Education
B-Tech - Solapur University
2016 - 2022 · India
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