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Skills & Expertise (19)
Work Experience
Investigations Specialist
Amazon
Jun 2024 - Present
Analyzed 50K+ transactional records weekly using SQL and Excel, improving investigation efficiency by ~25%. Built KPI dashboards tracking 10+ metrics (SLA, resolution time, case volume) for leadership visibility. Improved data accuracy by ~20% through audits and validation checks. Reduced case resolution time by ~15% via workflow optimization and cross-team collaboration.
Account Manager
Amazon Ads
Jul 2023 - Apr 2024
Analyzed 100+ campaigns to identify performance gaps and optimization opportunities. Automated reporting dashboards, reducing manual effort by ~30%. Improved reporting accuracy by ~20% via data validation and reconciliation. Delivered insights to improve campaign tracking and performance.
HR Operations Analyst
Amazon India
Jan 2022 - Mar 2023
Managed 1,000+ employee records ensuring high data accuracy. Reduced operational errors by 15–20% through validation processes. Generated HR reports supporting workforce planning decisions.
Education
MBA – Business Analytics & Operations - LPU
2022 - 2024 · Afghanistan
MPA - IGNOU
2020 - 2022 · Afghanistan
B.Sc. - Sri Aurobindo College
2015 - 2018 · Afghanistan
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Skills (19)
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