Ashish Bhatia

Business Analytics professional

India

Profile Score

About

Results-oriented Business Analytics professional with MBA specialization and 3+ years of IT experience at global organizations including Accenture, Newgen Software, and Wipro. Demonstrated expertise in transforming complex datasets into actionable business insights through advanced analytics, visualization, and strategic problem-solving. Proven track record of analyzing 20,000+ customer interactions to drive operational improvements. Combines technical proficiency with business acumen to deliver data-driven solutions that enable informed decision-making and measurable business impact.

Skills & Expertise (31)

Data Analysis Advanced

8.2/10

Years Exp

SQL Advanced

8.1/10

Years Exp

Power BI Intermediate

7.5/10

Years Exp

Tableau Intermediate

7.0/10

Years Exp

Python Intermediate

6.8/10

Years Exp

ETL Processes Teamwork Data Warehousing Dashboard Development KPI Tracking Report Automation Performance Metrics Analysis Strategic Thinking Analytical Problem-Solving stakeholder communication Cross-Functional Collaboration Agile methodologies Leadership Relational Database Design SQL Query Optimization Nimble AMS Salesforce Microsoft Excel Postgresql Microsoft SQL Server Statistical Analysis Data Visualization Data Management Data Cleaning Data Preparation CRM

Work Experience

System Engineer

Newgen Software

Mar 2019 - Nov 2019

Provided comprehensive end-user technical support to 200+ office and remote personnel, ensuring rapid restoration of IT services across diverse systems and applications. Performed system imaging, complete workstation setups, and environment configurations for new employees and hardware refreshes. Installed, upgraded, supported, and troubleshot Windows operating systems, desktop applications, hardware components, and peripheral equipment. Conducted root cause analysis on technical issues, implemented appropriate fixes, and escalated complex problems to L2 teams with detailed documentation for prompt resolution. Maintained detailed knowledge base articles documenting common issues and solutions, improving first-call resolution rates.

Business Analyst Intern

American Bankers Association

Jun 2024 - Aug 2024

Analyzed 20,000+ customer support interactions to identify pain points and inefficiencies, delivering comprehensive reports and interactive dashboards that provided actionable insights for process optimization. Completed intensive 20+ hour CRM training on Salesforce and Nimble AMS, mastering lead management, products, orders, events, and accounting functionalities to enhance customer relationship management. Developed and presented multiple solution documents and strategic recommendations to senior management, directly addressing support workflow bottlenecks and improving organizational efficiency. Created impactful visual reports and dashboards in Power BI showcasing key performance indicators including ticket resolution times, customer satisfaction scores, and support team productivity metrics. Leveraged advanced Excel analytics including pivot tables, VLOOKUP, and conditional formatting to extract meaningful patterns from large datasets for stakeholder communication.

L1 Server Support Engineer

Wipro (Jubilant Foodworks)

Jul 2017 - Aug 2018

Cleaned, analyzed, and transformed raw data from Kaspersky Antivirus, SCCM, and DLP admin consoles ensuring data accuracy, completeness, and consistency for security and compliance reporting. Designed and maintained interactive dashboards and reports presenting data insights in easily digestible formats for technical and non-technical stakeholders. Collaborated with cross-functional teams including Network, Security, Asset Management, and Helpdesk to streamline IT operations and enhance service delivery. Successfully deployed enterprise security solutions including Kaspersky Antivirus, Websense DLP, and SCCM applications across 1000+ endpoints for client Jubilant Foodworks. Generated weekly and monthly reports on security incidents, patch compliance, and asset inventory status for management review.

Information Technology Engineer

Accenture (CEVA Logistics)

Feb 2020 - Oct 2020

Achieved 100% ticket resolution rate within SLA by efficiently resolving IT issues for project users across global logistics operations. Utilized ServiceNow Service Management platform to prioritize high-urgency tickets, maintain accurate incident records, and track resolution metrics for continuous improvement. Coordinated with compliance team to manage and monitor compliance status of 500+ organizational desktops and laptops across 20+ parameters including patch management, security guidelines, and software licensing. Provided remote technical support to employees in home office environments using remote support tools, ensuring business continuity during operational transitions. Analyzed incident patterns and trends to proactively identify recurring issues, reducing average resolution time by implementing preventive measures.