Abhishek Malla
Data Analyst
About
Data Analyst with hands-on experience in sales analytics, reporting automation, CRM workflows, and dashboard development. Skilled in Python, SQL, Excel, and Tableau, with a strong ability to analyze large datasets, streamline processes, and deliver insights that support business growth.
Skills & Expertise (14)
Work Experience
Data Analyst
Skill Arbitrage & Lawsikho
May 2024 - Present
Generated and analyzed daily sales and agent performance reports using Acefone, Ozontel, and CallHippo, tracking call duration, productivity, follow-up breaches, and customer engagement metrics. Utilized LeadSquared (LSQ) to manage lead assignment workflows, create bootcamp-wise lead quality reports, map Truecaller callback data, and monitor lead conversion patterns for improved sales efficiency. Maintained and updated the revenue tracking sheet, accurately recording payments, lead sources, conversion details, and contributing insights that aligned with financial reporting. Created weekly and monthly performance dashboards for management, delivering actionable insights that supported strategic planning and improved team follow-up performance. Automated reporting workflows using Google Sheets, Google Apps Script, SQL, and Python, integrating multiple data sources and reducing manual effort. Collaborated with cross-functional teams across sales, support, and international operations—leveraging data insights to enhance processes and support significant revenue growth.
Data Analyst (Intern)
Limeroad
Jan 2024 - May 2024
Primary duties encompassed comprehensive data analysis, trend identification, report generation, dashboard creation, optimization, and meeting data needs for product managers. Filtering data based on specific use cases from hadoop Schedule queries in an online reporting system to obtain daily trends. Crafted a robust Brand Level Dashboard leveraging SQL, Python, and Excel to track VIP events, impressions, GMV, and NMV, driving increased sales for high-potential brands and facilitating Relationship Managers in driving substantial ad revenue.
Technical Support Engineer (Intern)
Zuora
Jan 2023 - Jul 2023
Troubleshooting and diagnosing customer problems, identifying root causes, and offering solutions or workarounds. Diligently monitored SLA adherence for both individual and team performance, consistently ensuring alignment with breach metrics. Significantly contributed to the company’s success by consistently resolving tickets 80 percent ahead of the expected deadline.
Education
Bachelor of Technology in Computer Science - SRM Institute of Science and Technology
2019 - 2023 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (14)
Click a skill to find developers with the same skill
