About
Data-oriented ISP Engineer with 1+ year of experience at Bharti Airtel, specializing in network performance analysis, Advanced Excel reporting, and Power BI dashboards. Proven track record of reducing network downtime, optimizing bandwidth allocation, and translating complex data into executive-ready presentations. Seeking a Data Analyst or Business Analyst role where analytical and visualization skills drive measurable business impact.
Skills & Expertise (15)
Work Experience
Data Analyst
Bharti Airtel
Jan 2025 - Present
Built daily performance dashboards in Advanced Excel and Power BI, surfacing team-level KPI shortfalls and enabling data-driven corrective actions across the Solapur region. Optimized bandwidth allocation for 500+ customers by analyzing utilization trends, improving average customer satisfaction scores. Reduced network downtime by 20%+ through proactive fault identification, root-cause analysis (RCA), and preventive maintenance protocols. Authored end-of-quarter executive presentations consolidating multi-source performance data into actionable strategic narratives for senior leadership. Designed and deployed ISP infrastructure upgrades, improving regional network throughput and reliability. Streamlined incident-resolution workflows, cutting average time-to-resolution and contributing to measurable gains in customer satisfaction.
Junior Customer Support Associate
Edulab Educational Exchange
May 2024 - Dec 2024
Maintained accurate documentation for 100+ client cases, ensuring audit compliance and knowledge continuity across the support team. Managed concurrent client queries within strict SLA deadlines, demonstrating strong time management and prioritization skills. Upheld strict data confidentiality protocols in handling sensitive student and corporate records.
Education
B.Tech in Electronics & Telecommunication Engineering - N.K. Orchid College of Engineering & Technology
2019 - 2023 · India
Certifications
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Skills (15)
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