About
Detail-oriented Manual QA Tester with 4+ years of experience in insurance and airline digital platforms, specializing in end-to-end testing, defect lifecycle management, and production issue validation. Experienced in validating complex user flows, while collaborating with cross- functional teams to ensure high-quality releases. Seeking an opportunity to apply my testing expertise and analytical skills in a challenging IT role.
Skills & Expertise (22)
Work Experience
Digital Support & Manual Testing Associate
IGT Solutions
Nov 2021 - Present
Performing comprehensive end-to-end manual testing on airline web applications by validating complete customer journeys including flight search, fare selection, booking, payment processing, cancellations, refunds, and ancillary services to ensure seamless functionality and user experience. Validating newly launched promotional campaigns, discount codes, and voucher systems by executing multiple real-time scenarios to ensure correct pricing logic, applicability conditions, and system behavior across different use cases. Conducting detailed testing of customer management modules including login functionality, loyalty program integrations, account access issues, and profile-related workflows to identify and report critical defects impacting customer experience. Collaborating with international cross-functional teams including product and QA teams based in the Philippines through regular sync-up meetings to discuss defects, enhancements, release planning, and system improvements. Creating detailed and structured defect reports including reproduction steps, screenshots, logs, and expected versus actual results to ensure clear communication with development teams and faster issue resolution. Supporting regression and sanity testing during release cycles to validate system stability and ensure that new deployments do not impact existing functionalities in production environments.
Operations & Manual Testing Executive
Renewbuy.com
Jan 2019 - Oct 2021
Acted as the First Point of Contact (FPOC) for handling production issues across web and mobile insurance platforms, ensuring timely identification, tracking, prioritization, and resolution of critical defects affecting business operations. Designed, documented, and executed detailed manual test cases based on PRD and PDD documents, covering multiple business scenarios to ensure complete functional validation of insurance workflows. Performed various levels of testing including Functional Testing, Regression Testing, User Acceptance Testing (UAT), Smoke Testing, and API validation using Postman to ensure system reliability and data accuracy. Managed the complete defect lifecycle using JIRA, including defect logging, prioritization, tracking, retesting, and coordination with development teams to ensure timely closure and quality delivery. Conducted backend data validation by verifying database entries and API responses to ensure accurate policy issuance and consistency between frontend and backend systems. Generated detailed MIS and QA reports highlighting execution status, defect trends, system performance, and operational insights to support data-driven decision-making. Performed Root Cause Analysis (RCA) for recurring issues and collaborated with product and development teams to implement long-term fixes and process improvements. Worked on WhatsApp-based Policy Issuance Management System (PIMS), ensuring seamless automation, accurate data processing, and efficient workflow execution.
Education
Bachelor's in Technology
2015 - 2019 · India
Certifications
No certifications added yet
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Skills (22)
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