About
Data-driven professional with experience in BFSI domain analytics and enterprise monitoring environments. Skilled in transforming operational and application data into actionable insights using Power BI, Python (Pandas, NumPy), SQL, and Splunk. Experienced in building dashboards, analyzing system and business data trends, performing root cause analysis, and supporting data-driven decision-making. Strong understanding of Unix/Linux environments and enterprise systems, enabling effective data extraction, analysis, and reporting in regulated environments.
Skills & Expertise (17)
Work Experience
Assistant System Analyst
Tata Consultancy Services (TCS)
Sep 2023 - Present
Developed interactive Power BI dashboards to visualize key performance indicators including incident trends, SLA adherence, resolution timelines, and operational metrics, enabling data-driven decision-making. Utilized Python (Pandas, NumPy) to clean, transform, and analyze structured and unstructured datasets, identifying recurring patterns, anomalies, and performance improvement opportunities. Wrote optimized SQL queries to extract, validate, and analyze application and operational data for reporting and business insights. Extracted and processed data from Splunk, Unix/Linux log files, and ServiceNow incident records to perform trend analysis and root cause investigations. Conducted data-driven analysis on historical incident and system datasets to identify process gaps and recommend preventive measures. Automated recurring reports and data validation tasks using Python to improve reporting efficiency and accuracy. Collaborated with cross-functional teams to translate analytical findings into actionable insights that enhanced operational efficiency and service quality.
Education
MBA (Finance and Marketing) - Maharaja Sriram Chandra Bhanjdeo University
2021 - 2023 · Afghanistan
B.Tech (Electrical Engineering) - Parala Maharaja Engineering College
2017 - 2021 · Afghanistan
