About
Systems Administrator with a strong Python and SQL foundation from academic and workplace projects, AWS-certified in Prompt Engineering, and hands-on experience building automation scripts that process structured data and generate reports. Comfortable picking up new tools and frameworks quickly through self-directed learning, with a track record of applying root-cause and trend analysis to improve accuracy and reduce repeat issues.
Skills & Expertise (13)
Work Experience
Technical Support (System Administrator)
Wipro
Sep 2025 - Present
Log, triage, and resolve IT incidents in ServiceNow, following ITIL-aligned incident management processes, tracking recurring issue patterns, and supporting SLA performance targets. Build a PowerShell automation script (SCCM-DailyHealthCheck.ps1) that collects health data across multiple servers — services, disk, CPU, IIS bindings, and queue/log status — and outputs consolidated CSV and HTML reports for daily review. Monitor and validate daily backup jobs in Commvault, identifying failures and data-integrity issues early and coordinating remediation. Conduct root-cause and trend analysis on recurring system issues, documenting definitions, causes, and fixes in knowledge-transfer materials to support consistent reporting and reduce repeat incidents. Administer Windows servers in a Wintel environment, monitoring system health metrics and resolving configuration and performance issues.
Education
Bachelor of Computer Application - Vellore Institute of Technology
2022 - 2025 · Afghanistan
HSC - Government Higher Secondary School
2021 - 2022 · Afghanistan
SSLC - Government Higher Secondary School
2019 - 2020 · Afghanistan
Certifications
No certifications added yet
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Citizen
Relocation
Open to Relocation
Skills (13)
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