About
Technology Analyst with ~5 years at Infosys delivering GCP enterprise cloud operations for Gold and Premium tier accounts. Hands-on experience querying BigQuery and Cloud SQL to analyse case-volume, SLA-breach, and escalation trends — translating operational data into structured reporting and insights shared with senior leadership. Identified a data-backed process improvement that measurably reduced SLA breaches. Currently building a hands-on data analytics portfolio on GCP and pursuing Data Science & ML coursework at Scaler.
Skills & Expertise (19)
Work Experience
Technology Analyst — GCP Enterprise Cloud Operations
Infosys
Oct 2021 - Present
Query BigQuery and Cloud SQL to extract and analyse case-volume, SLA-breach, and escalation-trend data across Gold and Premium tier accounts — translating findings into weekly operational reporting for senior leadership. Identified a recurring routing inefficiency through escalation pattern analysis — flagged the data-backed finding to team lead, contributing to a measurable reduction in SLA breach rate within 6 weeks. Build and maintain case tracking sheets and summary views in Excel and Google Sheets for cross-functional stakeholders and leadership briefings. Support GCP enterprise cloud operations across BigQuery, Cloud SQL, Cloud Storage, Cloud Dataflow, Pub/Sub, Cloud Composer, Dataproc, and Cloud Functions. Manage case coordination across 200+ monthly support tickets — data-driven triage, prioritisation, and SLA tracking for Gold and Premium tier customers.
Education
Data Science & ML Specialisation - Scaler School of Technology
2025 - Present · Afghanistan
GCP Associate Cloud Engineer - Google Cloud
2022 - 2025 · Afghanistan
B.Tech, Mechanical Engineering - PES University
2017 - 2021 · Afghanistan
Certifications
GCP Associate Cloud Engineer
Google Cloud · 2022
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (19)
Click a skill to find developers with the same skill
