About
Cloud Support Engineer with 2+ years of hands-on experience managing enterprise Azure and Microsoft 365 environments. Proven expertise in deploying and troubleshooting Azure infrastructure, identity management (Entra ID), networking, and cloud migrations. I am skilled in automation using PowerShell and DevOps tools including Docker, Kubernetes, Terraform, and Jenkins. Strong background in incident management, cost optimization, and performance monitoring. Committed to building secure, scalable, and reliable cloud solutions.
Skills & Expertise (29)
Work Experience
Cloud Support Engineer
ProArch IT Solutions
Dec 2023 - Present
Managed and created Azure storage accounts, virtual machines (VMs), disk images, and virtual network endpoints within the Azure portal. Led the deployment and management of Azure VMs, networking resources (VNet, VPN), storage solutions, and backup/restore operations, leveraging PowerShell scripting for automation. Troubleshot Azure Compute issues, including RDP connectivity, VM performance, storage failures, Start/Stop platform issues, quota limitations, network issues, and resource locks. Addressed and resolved Azure Virtual Desktop (AVD) remote desktop issues, including adding/removing users from the domain controller. Diagnosed and resolved complex Azure Active Directory (Entra ID) issues, including user management, domain additions/removals, and license management. Monitored Azure environments for performance issues, anomalies, and security vulnerabilities using Azure Monitor and Security Center. Handled M365 service health monitoring and escalated reported issues to ensure minimal disruption. Managed Microsoft 365 (M365) accounts, including user/group management, delegations, mailbox configurations, and email forwarding. Defined and enforced email security policies, including email archiving, message tracing, PST backups, and threat policies (allow/block senders and domains). Spearheaded cloud migration initiatives (Exchange/Google to Office 365 – Hybrid & Cut-over migration), ensuring smooth transition with minimal downtime. Provided expert-level support for M365 services (Intune, Security, Compliance, Outlook, SharePoint, OneDrive, Teams), optimizing performance and user access. Monitored and optimized Azure resource utilization, implementing cost-saving strategies to reduce cloud spend by 15%-30%. Coordinated high-priority (P1/P2/P3) incident responses, collaborating with cross-functional teams to resolve critical issues quickly. Contributed to the development of Azure best practices, delivering internal training and participating in technical forums to share insights.
Education
Bachelor of Technology - Marri Laxman Reddy Institute of Technology and Management
2020 - 2023 · Afghanistan
Diploma - Mahaveer Institute of Science and Technology
2017 - 2020 · Afghanistan
