Aditi Mhatre

IT Help Desk Engineer

Dombivli East, Maharashtra 0+ yrs exp 77 · Very Good

About

As an IT professional, I will serve your company according to all needs required for work.

Skills & Expertise (33)

Advanced Excel Advanced

6.5/10

Years Exp

VPN access Advanced

6.5/10

Years Exp

Technical Support Advanced

6.5/10

Years Exp

SLA Compliance Advanced

6.5/10

Years Exp

Incident Management Advanced

6.5/10

Years Exp

ITSM Tools Advanced

6.5/10

Years Exp

VLOOKUP Advanced

6.5/10

Years Exp

XLOOKUP Advanced

6.5/10

Years Exp

Pivot Tables Advanced

6.5/10

Years Exp

Conditional Formatting Advanced

6.5/10

Years Exp

JavaScript Intermediate

4.5/10

Years Exp

Data Extraction Intermediate

4.5/10

Years Exp

HTML Intermediate

4.5/10

Years Exp

CSS Intermediate

4.5/10

Years Exp

SQL Queries Intermediate

4.5/10

Years Exp

Web Development Intermediate

4.5/10

Years Exp

UI Responsiveness Intermediate

4.5/10

Years Exp

Java Intermediate

4.5/10

Years Exp

Database Management Intermediate

4.5/10

Years Exp

SQL Intermediate

4.5/10

Years Exp

OOP Concepts Intermediate

4.5/10

Years Exp

Algorithms Intermediate

4.5/10

Years Exp

Data Structures Intermediate

4.5/10

Years Exp

Web Application Development Intermediate

4.5/10

Years Exp

Memory Management Beginner

3.5/10

Years Exp

Abstraction Beginner

3.5/10

Years Exp

Polymorphism Beginner

3.5/10

Years Exp

Inheritance Beginner

3.5/10

Years Exp

Encapsulation Beginner

3.5/10

Years Exp

C++ Programming Beginner

3.5/10

Years Exp

Android Application Development Beginner

3.5/10

Years Exp

Exception Handling Beginner

3.5/10

Years Exp

Multithreading Beginner

3.5/10

Years Exp

Work Experience

IT Help Desk Engineer

Futuresoft Solution Private Limited

May 2023 - Jan 2024

Utilized ITSM tools and ticketing systems for incident management, call log tracking, SLA compliance, and end-to-end resolution. Executed user ID management, employee profile creation, email setup, and IMAC activities within asset management tools. Provided first-level technical support for standard image deployment, business applications, password resets, VPN access, and software activations. Generated daily Excel performance reports, morning SOC tracking reports, and SLA compliance dashboards using advanced Excel. Routed complex technical issues to L2/L3 support teams and ensured continuous follow-up through incident closure.

IT Executive

Kami Labs Private Limited

Aug 2022 - Nov 2022

Provided comprehensive IT infrastructure and technical support, ensuring uninterrupted daily workplace operations. Managed software installation, configuration, and troubleshooting across internal teams, primarily focusing on Microsoft Office Suite and OS compatibility. Maintained and updated company web pages using HTML and CSS, ensuring UI responsiveness, visual consistency, and functional integrity.