About
Data Analyst with experience in SQL, Python, Power BI, and Tableau, specializing in data cleaning, dashboard development, KPI reporting, and statistical analysis. Skilled in transforming raw data into actionable business insights through data visualization, exploratory data analysis (EDA), and hypothesis testing. Experienced in ETL processes, data validation, and stakeholder reporting to support data-driven decision-making.
Skills & Expertise (20)
Work Experience
Data Analyst
Tata Consultancy Services
May 2024 - Present
Designed and implemented a dynamic customer dashboard to visualize policy performance and engagement in real-time. Identified churn drivers using cohort and trend analysis. Cleaned and processed large datasets using Pandas and NumPy to ensure data quality. Performed root cause analysis (RCA) to determine key drivers of customer churn. Defined and tracked KPIs such as churn rate, retention rate, and customer lifetime value. Visualized insights using Matplotlib and Seaborn to support data-driven decisions.
Data Analyst
Tata Consultancy Services
Aug 2019 - Jun 2023
Analyzed customer, transaction, and performance data to support acquisition, retention, and business growth insights. Built, maintained, and automated Power BI and Tableau dashboards to track KPIs and business metrics for stakeholders. Wrote SQL queries for data extraction, transformation, and reporting. Performed root cause analysis (RCA) to identify reasons behind metric fluctuations and operational issues. Processed, cleaned, and validated large datasets using Python (Pandas, NumPy) to ensure data accuracy and consistency. Conducted deep-dive analysis to identify trends, anomalies, and actionable insights. Collaborated with business and product teams to define, monitor, and optimize key performance indicators (KPIs).
Education
Bachelor of Technology (IT) - Babu Banarasi Das Northern Indian Institute of Technology (BBDNIIT)
- 2023 · Afghanistan
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Citizen
Relocation
Open to Relocation
