About
Detail-oriented and results-driven professional with expertise in data entry, analytics, and process optimization, skilled in Microsoft Excel, Google Sheets, and various automation tools. With hands-on experience in tracking key metrics, ensuring data accuracy, and performing quality control, I actively support analytics process improvements by identifying automation use cases, executing unit testing to ensure error-free outcomes, and optimizing data delivery. I collaborate with business users and focus groups to deliver seamless, user-friendly solutions while troubleshooting discrepancies in line with standard operating procedures (SOPs). Adept at managing time-sensitive tasks, I bring strong problem-solving abilities, innovation-driven thinking, and effective verbal and written communication skills to engage internal stakeholders across regions.
Skills & Expertise (27)
Work Experience
Subscription Registration Associate II
Gartner
Jan 2025 - Dec 2025
Managed end-to-end event registrations with 99.2%+ accuracy within 24-hour SLA, ensuring strict quality control, process compliance, and risk mitigation in high-volume operations. Investigated registration discrepancies and escalated cases by applying logical analysis and data validation techniques, resolving complex issues requiring independent judgment. Leveraged Power BI and Excel to analyze region-wise data, identify risk patterns, detect anomalies, and recommend data-driven process improvements. Acted as a subject matter expert by creating and refining SOPs, strengthening internal controls, and collaborating cross-functionally to enhance operational policies and user experience.
Catalog Analyst
Amazon
Feb 2024 - Aug 2024
Investigated and resolved complex data authorization and verification cases for North American and European Amazon truck carriers, ensuring 100% adherence to workflows, SOPs, and compliance standards while consistently meeting productivity and quality targets. Utilized advanced Excel, SQL, and Power BI to analyze large datasets, identify discrepancies, detect operational trends, and make accurate, timely decisions on escalated cases requiring strong judgment. Collaborated with cross-functional stakeholders to resolve critical issues, propose process improvements, and enhance workflows impacting operational efficiency and collections outcomes.
Education
Bachelor of Technology - Dr. A.P.J. Abdul Kalam Technical University
2015 - 2019 · Afghanistan
