Afif j

Experienced Security Engineer

Pune, Maharashtra 7+ yrs exp 90 · Outstanding

About

Professional with exceptional communication, problem-solving and decision-making skills. Experienced Security Engineer skilled in managing and securing cloud environments with expertise in Azure, Microsoft Sentinel, Microsoft Defender for Cloud, and related services. Strong in SIEM, Azure policies, and incident response. Known for analytical problem-solving, adaptability, and a strong work ethic, making me a valuable asset to any team.

Skills & Expertise (24)

Azure Advanced

8.5/10

Years Exp

Microsoft Sentinel Advanced

8.5/10

Years Exp

Cloud Security Architecture Advanced

8.0/10

Years Exp

Threat Detection Advanced

8.0/10

Years Exp

Incident Response Automation Advanced

8.0/10

Years Exp

Log Analytics Advanced

8.0/10

Years Exp

Incident Response Advanced

8.0/10

Years Exp

Security Operations Advanced

8.0/10

Years Exp

Monitoring Advanced

8.0/10

Years Exp

Microsoft Defender for cloud Advanced

8.0/10

Years Exp

SIEM Advanced

8.0/10

Years Exp

use case development Advanced

7.5/10

Years Exp

Role-based access control Advanced

7.5/10

Years Exp

Azure Policies Advanced

7.5/10

Years Exp

Vulnerability Assessment Advanced

7.5/10

Years Exp

Governance Advanced

7.0/10

Years Exp

Security Compliance Advanced

7.0/10

Years Exp

Multi-factor authentication Advanced

7.0/10

Years Exp

File Integrity Monitoring Advanced

7.0/10

Years Exp

Knowledge transfer Advanced

6.5/10

Years Exp

SQL databases Intermediate

6.5/10

Years Exp

Storage Accounts Intermediate

6.0/10

Years Exp

Jira Intermediate

6.0/10

Years Exp

Excel Intermediate

6.0/10

Years Exp

Work Experience

Senior Technical Advisor – Level 1

Concentrix (Convergys Corporation)

Jan 2024 - Present

Providing technical support to customers using the Azure Cloud, Microsoft Sentinel and Microsoft Defender for Cloud products. Configured and managed Microsoft Sentinel to enable real-time threat detection and incident response. Diagnosed and resolved issues related to Sentinel operations and performance. Assisted customers with third-party and first-party data connector integrations. Designed and maintained security playbooks to automate incident response workflows. Partnered with cross-functional teams to implement and enforce security best practices. Monitored Azure resources for performance and security using Azure Monitor, Log Analytics, and Microsoft Defender for Cloud.

Senior Process Specialist (User Experience team)

BYJU’S Think and Learn Pvt. Ltd.

Jun 2020 - Jan 2024

Improve operational management systems, processes and best practices. Work closely with Product team and technical team to deliver best Customer Experience. Assist customers with technical issues, providing guidance on troubleshooting procedures and helping them navigate software applications, websites, or other digital platforms. Collaborate with the technical team to resolve more complex technical problems. Troubleshoot and resolve customer issues, providing clear and concise explanations and guidance. Escalate complex or critical issues on Ticketing tools (Jira). Provide product training and Tech Support to the Tutors in the organisation. Creating a seamless and integrated customer experience across the platform. Generating reports on Excel regarding the online classes conducted and tutor activity. Maintaining records of the sessions assigned to the Subscribed users of the course. Providing support to customers through emails and chat. Resolving the Escalations received from CX. Drive the quality and productivity of team members.

Sales Executive

Zerodha Broking Private Limited

May 2019 - Apr 2020

Added new clients through web leads, partner leads, referral and hence contributing Company’s sales target. Contacted potential clients and answering their queries and a continuous follow-up via email or phone and setting up meetings to establish rapport. Assisted non individual client’s viz. HNIs, NRIs, Corporate & HUF. Maintained accurate records of all sales and prospecting activities including sales calls, closed sales and follow-up activities. Helped in diversifying client’s portfolio by constantly educating them about company’s various products. Marketing of newly added products of the company to existing clients and new ones.