Mohamed Afsal

Data & Business Analyst

Chennai 2+ yrs exp 85 · Excellent

About

Detail-oriented Data & Business Analyst with 1.5+ years of experience transitioning from technical support to data and business analysis. Strong hands-on experience in SQL, Power BI, Excel, data cleaning, exploratory data analysis (EDA), KPI reporting, BRD/FRD documentation, process mapping, Agile Scrum and dashboard development. Experienced in analyzing operational and customer data, supporting UAT, user stories and delivering data-driven insights to improve business processes.

Skills & Expertise (32)

Use Cases Intermediate

6.3/10

1.5

Years Exp

Analytical Thinking Intermediate

6.3/10

1.5

Years Exp

Project Management Intermediate

6.3/10

1.5

Years Exp

Documentation Intermediate

6.3/10

1.5

Years Exp

Root Cause Analysis Intermediate

6.3/10

1.5

Years Exp

Problem Solving Intermediate

6.3/10

1.5

Years Exp

Stakeholder Management Intermediate

6.3/10

1.5

Years Exp

MS Office Intermediate

6.3/10

1.5

Years Exp

Visio Intermediate

6.3/10

1.5

Years Exp

Jira Intermediate

6.3/10

1.5

Years Exp

Agile Scrum Intermediate

6.3/10

1.5

Years Exp

UAT Support Intermediate

6.3/10

1.5

Years Exp

SDLC Intermediate

6.3/10

1.5

Years Exp

Acceptance Criteria Intermediate

6.3/10

1.5

Years Exp

User Stories Intermediate

6.3/10

1.5

Years Exp

Wireframing Intermediate

6.3/10

1.5

Years Exp

SQL Intermediate

6.3/10

1.5

Years Exp

Frd Intermediate

6.3/10

1.5

Years Exp

BRD Intermediate

6.3/10

1.5

Years Exp

Requirement Analysis Intermediate

6.3/10

1.5

Years Exp

Seaborn Intermediate

6.3/10

1.5

Years Exp

Matplotlib Intermediate

6.3/10

1.5

Years Exp

NumPy Intermediate

6.3/10

1.5

Years Exp

Pandas Intermediate

6.3/10

1.5

Years Exp

Dashboard Development Intermediate

6.3/10

1.5

Years Exp

Data Visualization Intermediate

6.3/10

1.5

Years Exp

Data Cleaning Intermediate

6.3/10

1.5

Years Exp

Data Analysis Intermediate

6.3/10

1.5

Years Exp

Excel Intermediate

6.3/10

1.5

Years Exp

Power BI Intermediate

6.3/10

1.5

Years Exp

Python Intermediate

6.3/10

1.5

Years Exp

MySql Intermediate

6.3/10

1.5

Years Exp

Work Experience

Associate - Business Analyst

Sutherland Global Services

May 2024 - Present

Delivered L1 support for Amazon digital services, resolving installation, configuration, and troubleshooting issues. Performed root cause analysis for recurring incidents and ensured SLA compliance. Collaborated with cross-functional teams to manage escalations and improve system performance and customer experience. Worked on an internal customer support tool to improve system functionality and operational efficiency. Analyzed customer interaction and operational datasets to identify trends, performance gaps, and improvement opportunities. Performed data cleaning, validation, and exploratory data analysis (EDA) to ensure data accuracy and consistency. Supported development of Power BI dashboards to track KPIs such as ticket volume, resolution time, and operational efficiency. Assisted in requirement gathering and documentation (FRD, use cases, user stories). Participated in User Acceptance Testing (UAT) by preparing test cases and validating system outputs. Documented analysis results, findings, and recommendations to support internal tool and process enhancements.