Afshana Khan

ServiceNow QA

Pune, India 4+ yrs exp 84 · Excellent

About

Detail-oriented QA professional specializing in automated testing and ServiceNow ITSM. Proven ability to enhance incident management and optimize workflows through comprehensive testing strategies.

Skills & Expertise (11)

Problem Solving Advanced

8.0/10

Years Exp

Critical thinking Advanced

8.0/10

Years Exp

Effective Communication Advanced

8.0/10

Years Exp

ServiceNow Testing Advanced

7.5/10

Years Exp

ServiceNow ITSM Advanced

7.5/10

Years Exp

Automated Testing Advanced

7.0/10

Years Exp

Quality assurance Advanced

7.0/10

Years Exp

Incident Management Advanced

7.0/10

Years Exp

Change Management Advanced

7.0/10

Years Exp

Jira Advanced

7.0/10

Years Exp

workflow optimization Advanced

6.5/10

Years Exp

Work Experience

ServiceNow QA

Ezacus Technologies pvt lmt

Feb 2022 - Mar 2026

The project focused on the complete deployment and tailoring of ServiceNow ITSM module to enhance incident handling, change management, and operational workflows. Designed, created, and executed Automated Test Framework (ATF) test cases. Performed end-to-end testing across the incident, change, and problem management lifecycles. Validated CAB approval workflows, conflict detection rules, and blackout window enforcement. Logged, tracked, and reported defects in Jira, and conducted regression testing to confirm fixes. Worked closely with clients to analyze defects and support resolution efforts. Analyzed business requirements and developed comprehensive test strategies, plans, scenarios, and test cases. Prepared and managed test data required for execution. Collaborated with development teams to ensure timely defect resolution and quality delivery. Continuously assessed testing processes, identifying gaps and implementing improvements.