About
Detail-oriented and analytical MCA graduate with strong knowledge of Data Analysis, SQL, Python, Excel, and data visualization tools. Skilled in interpreting data, generating insights, and supporting data-driven decision-making. Quick learner with strong communication and problem-solving abilities seeking an entry-level Data Analyst role.
Skills & Expertise (17)
Work Experience
Customer Support Analyst
eClerx
Mar 2021 - Oct 2022
Analyzed customer issue trends using ticketing data to uncover recurring problems and propose data-driven improvements. Collaborated with cross-functional teams to implement client-centric solutions, improving issue resolution time by 20%. Gained experience with data entry, CRM tools, and process documentation in a fast-paced BPO environment.
Education
Master of Computer Applications — AIML - Chandigarh University
2024 - 2026 · Afghanistan
Bachelor of Computer Applications - Lovely Professional University-Distance mode
2021 - 2024 · Afghanistan
Certifications
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Skills (17)
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