About
Result-oriented Windows Administrator with over 11 years of experience in managing enterprise Windows Server environments, Azure IaaS, and production support. Expert in Windows Server Security, including OS hardening, vulnerability mitigation, and identity management. Proven track record in Cloud Economics, optimizing resource allocation to reduce manual effort by 40% and infrastructure costs. Award-winning professional recognized for maintaining "green" security status and 24x7 high-availability operations.
Skills & Expertise (31)
Work Experience
Service Delivery Manager / IT SPOC
Wipro Limited
Sep 2014 - May 2019
Led global migrations from Windows XP to Windows 7/8/10, ensuring secure data transition and minimal downtime. Migrated old network infrastructure from MPLS to dedicated IVPN solutions. Built SCCM Servers for secure network deployment of OS using ADK.
Wintel Server Support Engineer (L2)
Wipro Limited
May 2019 - Apr 2021
Performed basic hardening and readiness for on-premises and cloud servers across global sites. Monitored Kenna/Qualys Security Reports to mitigate server vulnerabilities and manage server security. Managed Hyper-V and VM instances, ensuring secure session handling and account lockout prevention.
Windows Server Administrator (L2 Support)
Genpact India Pvt. Ltd.
Apr 2021 - Present
Managed 1000+ Windows Servers, performing critical OS hardening and security patching to ensure 100% compliance. Configured and secured Azure Virtual Machines and implemented Azure Backup for disaster recovery. Utilized Tanium/Manage Engine for automated patch deployment, reducing manual effort by 40% and minimizing attack surfaces. Administered Microsoft Entra ID and Active Directory, managing complex Group Policies and access controls. Reduced resolution time by 30% through structured troubleshooting of RDP, DNS, and AD replication issues.
Education
MCA – Master in Computer Application - Patna Science College
2010 - 2013 · India
Masters in Computer Application
2010 - 2013 · India
BCA – Bachelor in Computer Application - Bihar National College
2007 - 2010 · India
Certifications
AZ 900
Microsoft · 2025
This certification is the basic building block for MS Azure Fundamentals
ITIL
PeopleCert · 2021
ITIL Certified for the day to day IT Expertise and handling items
MCSE and MCSA
Microsoft · 2010
Microsoft Certified System Enginner and System Administrator
