About
SaaS Implementation Professional with 5 years of experience driving seamless client onboarding and platform deployments. Recognized for a detail-oriented, client-first approach that accelerates time-to-value, minimizes friction during system transitions, and ensures high user adoption.
Skills & Expertise (35)
Work Experience
Advanced Power BI & SQL Specialization
Self-Directed
Feb 2025 - Jan 2026
Built on the foundational Power BI experience gained at Workativ by completing advanced-level certifications in Power BI and SQL, progressing from core dashboarding to complex DAX patterns, advanced data modelling, query optimisation, and relational database design. Applied advanced techniques in practice by independently building and publishing four end-to-end Power BI portfolio dashboards spanning data journalism, subscriber analytics, sales/SLA reporting, and HR intelligence.
Solution Specialist — Power BI & Client Success
Workativ
Aug 2023 - Jan 2025
Built and maintained Power BI dashboards used in weekly client solution reviews — translating raw ticket and SLA data into visual KPIs that enabled stakeholders to pinpoint and resolve issues 40% faster. Designed data models and DAX measures to surface SLA compliance, MTTR, and FCR metrics; presented findings directly to enterprise clients during QBRs. Created product demonstration decks and proof-of-concept dashboards for pre-sales engagements, supporting the sales team in uncovering upselling opportunities and closing new accounts. Coordinated with DevOps on post-deployment validation; authored Loom video guides that reduced onboarding time for new client users by standardising platform walkthroughs. Performed functional and regression testing on product features and bug fixes, documenting results and feeding structured feedback into the development backlog.
Assistant Manager
Think & Learn Pvt. Ltd. (Byju's)
May 2022 - Jun 2023
Set monthly team KPIs and tracked performance against targets using structured dashboards and reports presented to senior leadership. Streamlined operational workflows in coordination with senior management, contributing to consistent goal attainment across a 15+ member team.
Team Lead
Think & Learn Pvt. Ltd. (Byju's)
Jan 2022 - May 2022
Designed and delivered structured onboarding programmes for new joiners, accelerating time-to-productivity. Audited customer interaction data to identify coaching opportunities, driving measurable gains in satisfaction and performance KPIs.
Product Specialist
Think & Learn Pvt. Ltd. (Byju's)
Nov 2019 - Jan 2022
Piloted new business models ahead of schedule by coordinating cross-functional launches and monitoring adoption metrics. Managed critical and social-media escalations end-to-end, achieving swift resolution and protecting brand reputation.
Education
B.Tech — Electrical Engineering - Siliguri Institute of Technology
- 2019 · Afghanistan
Certifications
Power BI Dashboard Mastery (Basic to Advanced)
· 2026
SQL Master Class (Basic to Advanced)
· 2026
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Skills (35)
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