About
Detail oriented Business Analyst with almost 2 years of experience analyzing business requirements and driving process improvements. Holds a Master’s in Business Analytics with hands on expertise in Excel and SQL for data analysis, reporting, and decision support. Strong at translating complex data into clear insights through dashboards, structured models, and KPI driven analysis. Passionate about using analytics and automation to deliver efficient, data driven business solutions.
Skills & Expertise (9)
Work Experience
ServiceNow Intern
Smartbridge
Jan 2025 - Jun 2025
Supported the ServiceNow team with basic form configuration, task automation, workflow assistance, and routine troubleshooting and documentation tasks.
Business Analyst
Pentagram Infotech Private Limited
Feb 2021 - Sep 2022
Led consolidation of HR onboarding and employee request data across HR, IT, and Operations into centralized Excel trackers, improving data visibility and reducing information silos by ~40%. Designed and maintained Excel-based analytics models to track onboarding cycle time, request volumes, & SLA adherence, enabling faster decision-making for stakeholders. Built data mapping sheets, requirement traceability matrices, and UAT defect logs in Excel, achieving 95%+ requirement coverage and reducing rework during validation cycles. Automated manual onboarding tracking and follow-ups, cutting onboarding cycle time by ~30% and reducing manual reporting effort by ~50%. Delivered Excel dashboards and KPI reports highlighting trend analysis, bottlenecks, and exception cases, driving process improvements that improved employee onboarding experience and operational accuracy.
Education
PG Diploma (Masters), Business Analytics - Conestoga College
- 2024 · Afghanistan
B.com Computers - Villa Marie Degree College
- 2020 · Afghanistan
Certifications
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Skills (9)
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