About
Motivated professional with 6.9 years of overall experience and 3.1 years in Project Coordination, stakeholder communication, quality assurance, team leadership and people management. Currently transitioning into Project Management field and searching for opportunities like Project Associate, Project Coordinator, Project Analyst, Project Executive, Assistant Project Manager, Junior Project Manager, Project Manager, leveraging expertise in stakeholder coordination, process optimization, and people management to deliver projects efficiently using Agile and Waterfall methodologies and Scrum.
Skills & Expertise (9)
Work Experience
Team Leader Project Coordinator
Tech Mahindra
10-2021 - 11-2024
Managed a team of 15+ associates, ensuring adherence to KPIs and SLAs. Conducted weekly client calibrations and prepared reports for WBRs. Tracked team performance metrics and implemented improvement plans. Provided coaching, mentoring, and performance feedback sessions. Drove process updates and maintained 100% compliance in operations.
Subject Matter Expert (SME)
Tech Mahindra
09-2020 - 10-2021
Supported agents on live calls and handled escalated customer issues. Conducted detractor analysis and performance reviews. Designed and executed action plans for low-performing agents. Led pre/post-shift huddles and maintained process alignment across teams.
Senior Associate Technical Support
Tech Mahindra
08-2019 - 09-2020
Handled chat support for billing and technical troubleshooting. Consistently exceeded quality and customer satisfaction targets. Supported sales initiatives through cross-selling and upselling.
Senior eSupport Officer
Knoah Solutions
02-2019 - 08-2019
Resolved customer issues via chat and escalated system-wide bugs. Conducted text analytics and performance improvement sessions. Assisted new hires with on-floor training and process adherence.
eSupport Officer
Knoah Solutions
01-2018 - 02-2019
Provided customer support and ensured timely resolution of queries. Escalated issues to relevant internal teams and maintained follow-ups.
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Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
No Visa
Relocation
Open to Relocation