About
Technical Support Engineer with 2+ years of experience in network monitoring, firewall support, Cisco routing & switching and ISP infrastructure operations. Strong foundation in CCNA (200-301), real-time alert handling, and incident escalation.
Skills & Expertise (28)
Work Experience
Desktop Support Engineer
Zealous Services
Sep 2021 - Jan 2023
Provided end-user IT and OS support across Windows and Linux environments. Assisted with network device setup and troubleshooting (routers, switches, cabling). Supported servers, clusters, and peripherals for production environments. Ensured timely issue resolution and documentation.
Senior Technical Support Engineer – NOC
Pulse Telesystems Pvt Ltd
Feb 2023 - Present
Monitored ISP network, servers, and security devices to ensure uptime and SLA compliance. Configured and maintained Cisco switches and routers (VLANs, trunking, routing, LAN/WAN issues). Supported firewalls including rule configuration and connectivity troubleshooting. Investigated packet loss, latency, DNS issues, and link failures. Managed DNS, MRTG, PRTG monitoring and ISP-Infra servers, and VMware virtual machines. Maintained incident logs, reports, and operational documentation. Hands on Experience in concept of VPN, IPS/IDS, Antivirus, Email Filter, NAT, Port Forwarding.
Education
B.E. – Computer Science & Engineering - Vel Tech Multi Tech Dr. Rangarajan Dr. Sagunthala Engineering College
2017 - 2021 · Afghanistan
Certifications
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Skills (28)
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