About
PAM Support Engineer with hands-on experience in Arcon PAM, privileged account onboarding, password vaulting, and access management in banking environments. Skilled in Linux and Windows server integration, password rotation, audit log management, and troubleshooting privileged access issues. Experienced in ServiceNow-based access workflows and security operations support. CCNA and CEH certified with strong understanding of IAM and cybersecurity fundamentals.
Skills & Expertise (30)
Work Experience
PAM Support Engineer
Protechmanize Solutions | Client: IDFC Bank
Jul 2024 - Present
Provide L1/L2 support for Arcon PAM in a banking production environment. Perform privileged account onboarding, offboarding, and access modifications using ServiceNow requests. Integrated 500+ servers including Linux (SSH), Windows (RDP), databases, and web applications into PAM. Manage password vaulting and perform secure password rotation as per bank security policies. Troubleshoot privileged access, login failures, and session-related issues. Configure automatic password rotation schedules (SPC) and enforce security compliance. Collect and provide audit logs, video logs, and session recordings for audit and investigation purposes. Participate in disaster recovery (DR) drills and ensure PAM availability and security. Collaborate with infrastructure, application, and security teams to resolve privileged access issues.
Education
BSc IT - Guru Nanak Khalsa College
- 2024 · Afghanistan
