About
Windows & VMware Administrator with 3+ years of hands-on experience in managing Windows Server infrastructure, VMware VCenter/ESXi environments, Active Directory, DHCP, DNS, and O365 administration & 3 years of hands-on experience as a desktop support engineer. Skilled in server provisioning, patch management, performance optimization, and troubleshooting in enterprise environments. Strong problem-solving ability with proven experience in server migrations, virtualization, and system security.
Skills & Expertise (40)
Work Experience
Technology Analyst
Infosys Ltd
Aug 2022 - Present
Working with ServiceNow tool for ticketing. Responsible for provisioning new virtual server deployments, managing patching, and implementing antivirus solutions. Monitored server health and performed troubleshooting activities; administered Group Policies, AD, DHCP, and DNS servers. Actively participated in Windows Server upgrade and migration activities (2012 to 2019). Decommissioning of virtual and physical servers. Provided application access support and issue resolution for end-users. Optimized server performance, conducted regular health checks, and performed systematic troubleshooting. Handling monthly patching with WSUS And Involved in vulnerability remediation and migration-related patching tasks. Managed identity and access, including creation of users, groups, OUs, and service accounts for applications; configured permissions and group memberships. Performed new server builds on VMware VCenter platforms. Managed VM resources in VCenter and Azure; handled snapshot creation and lifecycle management.
Associate System Engineer
Allscripts India LLP
Aug 2021 - Jul 2022
Working with BMC Remedy automation tool for ticketing. Worked on Incident, Change and Problem Management. Creation of users, groups and OU. Creating & managing service accounts for users and applications. AD group creation & managing members. Service accounts permissions. Working with change management on client. Communicating with different teams to get the solution on time. Working with Event log error and resolving the log error. Engage with Vendor wherever required.
Desktop Support Engineer
Calsoft Pvt Ltd
Nov 2019 - Aug 2021
Installed, configured, and maintained Windows client & Windows server OS. Experience in providing technical support. Working in Windows, MAC, OS operating system and troubleshooting. Configuring & troubleshooting of Desktop/Laptops for L1, L2 levels & Managing backup and recovery. Creating new accounts for Users, Groups and added users to different groups. Installing FortiClient VPN and VPN related issues and troubleshooting’s. Managed Active Directory users, user accounts, groups, and OUs. Configured Outlook, Desktop patching, and Windows updates.
FMS Engineer
VDA Infosolutions Pvt. Ltd
Sep 2018 - Nov 2019
Experienced in IT security, incident and event management and EUCS Operations. IBM Remedy Ticketing Tool-Worked on Defined SLA as per customer to resolve the Tickets. Worked on various Desktop/Printer, Mobile, Messaging, Conferencing and network level troubleshoot. Understanding and troubleshoot knowledge of Windows. Provide L1 support, Remote support, coordination with user & senior Management. MS Patches Reporting, Deployment and MS Patches Troubleshoot. Workable Knowledge Active Directory and Group Policy object policy providing first level troubleshoot. Working compliance task like Windows Patching DLP/MacAfee agent/AV etc.
Education
Bachelor of Computer Engineering - Savitribai Phule Pune University
- 2017 · Afghanistan
Diploma in Information Technology - MSBTE, Mumbai
- 2013 · Afghanistan
HSC - SSC College, Pune
- 2010 · Afghanistan
SSC - New English School, Junnar
- 2008 · Afghanistan
Certifications
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Skills (40)
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