About
Aspiring Data Analyst with hands-on experience in SQL, Python, Power BI, Excel, and statistical analysis. Developed an end-to-end customer analytics project spanning data preparation, EDA, SQL analysis, hypothesis testing, dashboard development, and business recommendations.
Skills & Expertise (27)
Work Experience
Customer Service Representative
Concentrix
Aug 2023 - Aug 2024
Investigated and resolved complex Amazon customer inquiries by tracing operational bottlenecks, diagnosing service failures, and documenting issue patterns to improve resolution accuracy. Handled high-volume user interactions while tracking individual and team performance metrics, developing a strong domain understanding of customer behavior and user-centric KPIs valuable for product and customer analytics.
Customer Service Representative
IGT Solutions
Nov 2022 - Apr 2023
Managed precise transactional and operational data records for Air France passengers using Amadeus, ensuring strict adherence to data hygiene and entry discipline. Maintained detailed logs of customer queries in a time-sensitive environment, sharpening attention to detail and systemic error-handling skills critical for data cleaning and pipeline monitoring.
Education
B.Sc. — Botany, Chemistry and Zoology - S.S.J. Campus, Kumaon University
- 2017 · Afghanistan
Certifications
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Skills (27)
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