akash waghmare

Business Development Manager and Client Success Specialist

Pune 10+ yrs exp 90 · Outstanding

About

Results-driven Business Development Manager and Client Success Specialist with a proven track record of driving revenue growth and building long-term client relationships. Experienced in managing the end-to-end sales cycle, delivering customer success, and identifying upsell opportunities. Skilled in strategic planning, market analysis, and cross-functional collaboration to exceed business targets.

Skills & Expertise (16)

Salesforce Advanced

8.3/10

Years Exp

CRM Tools Advanced

8.0/10

Years Exp

English Business Analysis Marketing Automation Jira tool Customer Support Market Research LinkedIn SQL MQL HQL Calm under pressure Data Science Python Product Management

Work Experience

Business Development Manager

Salesable.io

Mar 2024 - Present

Identify and qualify potential customers through multiple channels, including inbound leads, cold calling, email outreach, and online prospecting. Manage the end-to-end sales cycle, from initial outreach and discovery to proposal, negotiation, and deal closure. Engage with prospective and existing customers to understand business needs, address objections, and build long-term relationships. Deliver compelling product demonstrations, clearly articulate value propositions, and customize solutions based on client requirements. Maintain and actively manage a healthy sales pipeline, ensuring consistent follow-ups and progression of opportunities. Track leads, forecast revenue, and manage sales activities using CRM tools while ensuring data accuracy and reporting. Collaborate with marketing, product, and customer success teams to optimize conversion and improve customer experience. Negotiate pricing, contracts, and terms to successfully close deals while maintaining profitability. Provide post-sale customer support, addressing queries, resolving issues, and ensuring a smooth onboarding experience. Drive customer success initiatives by ensuring product adoption and delivering continuous value to clients. Identify upsell and cross-sell opportunities within existing accounts to expand revenue. Maintain ongoing client relationships to support renewals and long-term retention. Coordinate with clients for timely payment collection and follow up on outstanding invoices. Consistently meet or exceed individual and team sales targets, contributing to overall revenue growth.

Business Development Manager/ Client Success Specialist

Hyre

Jul 2020 - Jan 2024

Identified key decision-makers (CXO level) by performing research and using prospecting and lead generation tools. Performed Client-need Analysis, and track their pain points to develop a reach-out strategy. Developed and managed sales pipeline, prospected and assessed sales, and moved many transactions simultaneously through the sales pipeline. Operational responsibilities include accurate pipeline reporting and quarterly sales forecasts. Research, track, maintain and update leads in CRM. Contact prospects to qualify leads and take appointments. Direct email marketing to key clients and prospects. Provide Demo/ Presentation to the client. Provide the quotation or Commercial offer to the clients and make MOM. Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction. Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services. Prepare documentation or visuals of campaign performance for client; analyse trends in CSAT and NPS scores to identify areas for improvement. Research and maintain lead generation database. Conduct client or market surveys to obtain information about potential leads. Provide accurate and timely information to management.

Factory Manager

New Saad Food Products

Aug 2015 - Mar 2020

Screening, recruiting and training new factory workers. Collaborating with quality control managers to establish and execute quality control processes. Ensuring that factory machinery is in good working order. Analysing production data to identify and resolve any production issues.