Akshaya S
Salesforce QA & Application Support Engineer
About
Salesforce professional with 2+ years of experience across Manual Testing and Salesforce Application Management Support. Hands-on experience in functional, testing, experienced in Salesforce Administration, user and data management, SOQL-based data validation and troubleshooting, Email-to-Case support, and incident management. Familiar with JIRA, HP ALM, BrowserStack, IRIS, and Agile/Scrum practices.
Skills & Expertise (21)
Work Experience
Salesforce Support Engineer
TCS
Sep 2025 - Present
Provide Salesforce Application Management Support, manage incident management activities, and resolve production incidents through IRIS, ensuring SLA compliance. Perform Salesforce Administration activities including user management, data maintenance, and data validation. Support Service Cloud operations and Case Management, including troubleshooting Email-to-Case issues involving shared mailboxes, queues, case assignment, auto-response, and EmailMessage records. Use SOQL to analyze Salesforce data, troubleshoot production issues, and support data-related requests and incident resolution.
QA
TCS
Jun 2024 - Aug 2025
Designed and executed 100+ Salesforce test cases for business workflows and application functionality. Tested Experience Cloud, Community Portal, Admin Portal, Salesforce Admin functionalities, and Flows. Performed Functional, Integration, Regression, and System Testing. Logged and tracked 200+ defects using JIRA and HP ALM; performed defect retesting and regression validation. Performed cross-browser testing using BrowserStack and validated Salesforce functionality and data.
Education
Integrated MSc Mathematics with Minor in Data Science - Amrita Vishwa Vidyapeetham, Amritapuri
2018 - 2023 · Afghanistan
Certifications
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Skills (21)
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