About
Experienced Software Tester with a proven track record in the IT and service industries, specializing in both Manual and Automation Testing. Skilled in requirement analysis, test case design, and execution. Proficient in Manual Testing using tools like Postman for API validation, and in Automation Testing using Selenium WebDriver, TestNG, Maven, and Cucumber (BDD framework) with Java. Familiar with bug tracking and test management tools such as JIRA and Mantis, with a strong focus on quality delivery in Agile environments.
Skills & Expertise (20)
Work Experience
Software Test Engineer (Automation)
Firstpos Retail Soft solution Pvt Ltd
Oct 2023 - Oct 2024
Designed and implemented automation test scripts using Selenium WebDriver with Java for functional and regression testing of web applications. Implemented BDD framework using Cucumber, integrating Gherkin-based scenarios with step definitions in Java. Designed and executed test suites using TestNG, managing test cases with annotations, grouping, and parameterization. Participated in requirement analysis and identified test scenarios suitable for automation. Validated APIs using tools like Postman to ensure backend reliability before integrating with UI tests. Detected and reported bugs with detailed logs and screenshots, using JIRA & MANTIS for bug tracking and collaboration. Collaborated closely with developers and manual testers in Agile ceremonies like daily stand-ups, sprint planning, and retrospectives.
Software Test Engineer (Manual)
Firstpos Retail Soft solution Pvt Ltd
Jan 2021 - Sep 2023
Analyzed business requirements and prepared detailed test scenarios and test cases for functional and regression testing. Created Test Design and CI/CD integration. Executed manual test cases across web and mobile applications to identify defects and ensure quality delivery. Reported and tracked defects using bug tracking tools like JIRA, and MANTIS, ensuring timely resolution and revalidation. Involved in requirement walkthroughs and review meetings with QA and development teams. Reviewed test cases and provided feedback to ensure completeness and coverage. Performed REST API testing using Postman, validating responses, status codes, and error messages. Developed and executed automated API test collections in Postman using Pre-request Scripts and Tests tabs.
Senior Application Support Engineer
Firstpos Retail Soft solution Pvt Ltd
Jan 2017 - Dec 2020
Provided L2/L3 application support for salon billing and management software, ensuring 24/7 uptime and quick resolution of client-reported issues. Handled day-to-day incidents, service requests, and queries related to salon appointment booking, billing, inventory, and CRM modules. Diagnosed, reproduced, and resolved software issues by performing root cause analysis and working closely with development teams for bug fixes. Supported integration with payment gateways, SMS/email services, and third-party accounting software. Conducted UAT (User Acceptance Testing) and collaborated with QA teams during new feature rollouts and patches.
Technical Support Engineer
Firstpos Retail Soft solution Pvt Ltd
Nov 2014 - Dec 2016
Acted as the first point of contact for end-users, providing L1 technical support for salon billing and appointment management software. Assisted salon staff with basic troubleshooting related to login issues, billing discrepancies, appointment scheduling, and report generation. Escalated unresolved or complex issues to L2/L3 teams with detailed notes and replication steps for faster resolution. Helped in onboarding new clients by assisting with initial software setup and basic configuration. Provided support via phone, chat, email, and remote desktop tools to resolve user issues efficiently. Educated users on key features like loyalty programs, discount setups, and inventory management. Monitored ticket queues and ensured SLAs were met for response and resolution times.
IT Help Desk Analyst
G7 CR Technologies India Pvt
Aug 2013 - Sep 2014
Provided technical support to internal users across multiple shifts in a fast-paced BPO environment, ensuring minimal downtime and high productivity. Resolved issues related to desktop/laptop hardware, network connectivity, VPN, printers, and peripheral devices. Handled user account management using Active Directory – password resets, account unlocks, group membership, and access rights. Provided remote desktop support using tools like Team Viewer, Any Desk, or RDP for users.
Education
BE – Biotechnology - Vishveshwarya Institute of Engineering and Technology
2009 - 2013 · Afghanistan
Certifications
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Skills (20)
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