About
Senior Production / Application Support Analyst with 9 years of experience supporting critical banking and financial-services applications in production environments. Strong experience in L2 application support, incident management, P1/P2 production incidents, application monitoring, batch monitoring, log analysis, SLA management, change management and stakeholder coordination. Hands-on experience with Splunk, Linux, SQL, ServiceNow, Control-M, Autosys, ESP, AppDynamics, Moogsoft, Datadog, Tealeaf, LogRocket and Akamai. Experienced in independently troubleshooting production issues, coordinating with Development, Infrastructure, Network, Security and other technical teams, performing RCA activities, and supporting 24×7 production environments. Handled 20+ production incidents per week, maintained approximately 95% SLA achievement, independently supported critical P1/P2 incidents, and mentored/coordinated teams of 4–7 members across shifts.
Skills & Expertise (37)
Work Experience
Senior Associate Consultant – Production / Application Support
BNP Paribas India Solutions
Jul 2024 - Apr 2026
Provided L2 production/application support for enterprise applications in a banking and wealth-management environment. Monitored application availability, scheduled jobs and production processes; investigated failures and operational issues. Managed Autosys batch jobs, investigated job failures and performed troubleshooting using Linux. Supported Adobe Campaign scheduled jobs and newsletters, monitoring successful execution and investigating failures. Monitored IBM Data Replication / CDC subscriptions and validated Oracle database updates. Investigated production issues and coordinated with development and technology teams for resolution. Performed post-change validation and monitored applications after production activities. Participated in production support and shift-based operational activities. Maintained communication with technical teams and stakeholders during incidents and operational issues.
Production Services Application Support Analyst II
BNY Mellon Technology
May 2023 - Feb 2024
Provided L2 production/application support for critical investment-banking applications. Created and supported batch job scripts and ESP jobs and investigated job failures. Monitored production environments and responded to application, server and performance issues. Used Moogsoft for monitoring and alert investigation. Handled FTP requests, file movement and file-mapping issues. Supported application/server patching activities, application-server restarts and post-change validation. Participated in VMAD vulnerability remediation activities. Supported Disaster Recovery dry runs and production-readiness activities. Coordinated with infrastructure and application teams to resolve production issues within SLA.
Production Support Engineer – L2 Application Support
Cognizant
Nov 2016 - Apr 2023
Provided L2 production support for a critical Java-based banking application used by thousands of customers through online and mobile channels. Managed an average of 20+ production incidents per week while maintaining approximately 95% SLA achievement. Independently handled P1/P2 production incidents, troubleshooting issues and coordinating with Development, Infrastructure, Network, Firewall, Security Operations and other teams. Performed detailed production log analysis using Splunk, including searches, dashboards, alerts and reports. Monitored application, database and production servers and investigated availability/performance issues. Monitored and troubleshot scheduled jobs across Control-M, DataStage, Mainframe and file-transmission processes. Performed basic SQL queries from approved production runbooks for investigation and database-connectivity validation. Used AppDynamics, Tealeaf, LogRocket and Datadog for application and transaction monitoring. Performed application/server health checks using PuTTY and WebLogic Console. Supported standard, normal and emergency production changes, including impact/risk assessment, implementation coordination and post-change validation. Managed incidents, changes and service requests through ServiceNow following ITIL processes. Coordinated with Akamai and Security Operations teams during production incidents and deployments. Independently supported critical night-shift production activities, including deployment calls, Akamai/SOC coordination, application monitoring and production-data sharing. Participated in 24×7 production support rotation and maintained effective shift handovers. Mentored and coordinated 4–7 team members across multiple shifts, supporting onboarding and knowledge sharing. Received two Cheers Awards and appreciation from clients/senior management for production-support contributions.
Education
Bachelor of Science – Computer Science - Justice Basheer Ahmed Sayeed College
2013 - 2016 · Afghanistan
Certifications
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Visa Status
Citizen
Relocation
Not Open to Relocation
Skills (37)
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