Amal Jose

Data and Business Analyst

Pune, India 1+ yrs exp 83 · Excellent

About

Data and Business Analyst with 2+ years of experience turning high-volume operational data into actionable business insights across SaaS, healthcare, legal, and B2B environments. MBA in Business Analytics with hands-on expertise in SQL (Snowflake, PostgreSQL), Power BI, DAX, Power Query, IBM Cognos, Advanced Excel/VBA, Python, FastAPI/REST APIs, and applied AI (Agentic AI, RAG pipelines, LLM integration). Skilled in building automated ETL pipelines and Python automation tools, developing BI dashboards, KPI scorecards, and autonomous AI workflows, managing SLA-driven data operations, and translating complex findings into decision-ready reporting for technical and business stakeholders. Proven track record of process improvement, root cause analysis, data modeling, and cross-functional stakeholder management in fast-paced environments.

Skills & Expertise (31)

Python Intermediate

7.6/10

Years Exp

SQL Intermediate

7.5/10

Years Exp

Python Automation Intermediate

7.4/10

Years Exp

agentic AI Intermediate

7.0/10

Years Exp

RAG Pipelines Intermediate

7.0/10

Years Exp

Excel Advanced

7.0/10

Years Exp

REST APIs Intermediate

6.5/10

Years Exp

LLM Integration Intermediate

6.5/10

Years Exp

Snowflake Intermediate

6.5/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

Data Validation Intermediate

6.0/10

Years Exp

GitHub Intermediate

6.0/10

Years Exp

Requirements Gathering Intermediate

6.0/10

Years Exp

KPI Design Intermediate

6.0/10

Years Exp

RCA Intermediate

6.0/10

Years Exp

SLA Management Intermediate

6.0/10

Years Exp

Jira Intermediate

6.0/10

Years Exp

Confluence Intermediate

6.0/10

Years Exp

Zendesk Intermediate

6.0/10

Years Exp

ETL Intermediate

6.0/10

Years Exp

Postgresql Intermediate

6.0/10

Years Exp

Workflow Orchestration Intermediate

6.0/10

Years Exp

VBA Intermediate

6.0/10

Years Exp

Data Modeling Intermediate

5.5/10

Years Exp

Power Query Intermediate

5.5/10

Years Exp

DAX Intermediate

5.5/10

Years Exp

SQLite Intermediate

5.5/10

Years Exp

Tableau Intermediate

5.0/10

Years Exp

Salesforce Intermediate

5.0/10

Years Exp

FastAPI Beginner

5.0/10

Cognos Beginner

4.5/10

Years Exp

Work Experience

Data Analyst

Levi & Korsinsky, LLP

Aug 2026 - Present

Analyze marketing data using SQL and advanced Excel models to evaluate campaign performance and ROI, tracking KPIs to inform data-driven legal marketing strategy for cross-functional stakeholders. Engineered Python automation tools that eliminated repetitive manual workflows, improving team productivity, operational efficiency, and process scalability. Designed and implemented Agentic AI systems and autonomous workflow automations orchestrating multi-step processes, tool interactions, and AI-driven task execution. Built Retrieval-Augmented Generation (RAG) pipelines integrating knowledge retrieval with large language models (LLMs) to deliver context-aware, data-grounded AI capabilities.

Provider Data Operations Associate (Data Analytics)

Zocdoc

Mar 2026 - Jun 2026

Query and cross-verify provider records using SQL on Snowflake to identify data gaps, anomalies, and quality issues across a high-volume, SLA-driven onboarding process, resolving cases through structured outreach and documentation workflows. Build case tracking reports and team-level dashboards in Google Sheets to surface aging trends and throughput metrics, supporting operational oversight and data-driven decision-making. Maintain qualification SOPs and knowledge resources in Confluence and Glean, translating operational data requirements into clear, actionable guidance for non-technical stakeholders.

Customer Support Executive (Reporting & Analytics)

ContentCAB.IN

Oct 2025 - Jan 2026

Resolved 200+ support tickets through structured triage and root cause analysis in Zendesk, consistently within SLA windows, documenting resolution steps and escalation paths. Built Excel-based reporting dashboards to monitor SLA compliance, ticket aging, and resolution trends, enabling data-driven performance and quality reviews for leadership. Authored internal and client-facing knowledge base articles to standardize support procedures, reducing repeat incidents and improving first-contact resolution rates.

Deputy Officer — Functional Business Analyst (Data Analytics & Reporting)

Lovely Professional University

Jul 2025 - Oct 2025

Served as functional business analyst for a 30-agent call center operation, owning KPI design and performance reporting across AHT, adherence, conversion rate, and resolution metrics. Built and automated ETL pipelines in Excel/VBA processing 850K+ rows from live system extracts, powering real-time KPI dashboards and daily aging/pendency tracking for leadership. Performed data cleaning, transformation, and trend analysis on large operational datasets to identify performance bottlenecks and support management decision-making. Delivered individual and team-level performance analytics for all 30 agents, enabling data-driven appraisals and operational decisions by senior leadership. Monitored SLA risk via RMS/TRMS dashboards, proactively escalating high-aging cases (10+/15+ days); presented KPI dashboards and operational insights to leadership.

Manager — Operations & Business Analysis

All Material Solutions

Sep 2022 - Feb 2023

Converted business requirements into functional specifications and KPI-aligned deliverables; implemented JIRA-based tracking across 3 concurrent projects with 100% on-time delivery. Led cost-benefit analysis and process re-engineering, cutting operational costs by 71% through strategic vendor negotiations.