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Amey Jadhav

Amey Jadhav

Data Analyst

Mumbai 4+ yrs exp 90 · Outstanding

About

Analytical and detail-oriented professional with hands-on experience in Cisco Voice and Collaboration support and a growing passion for data analysis. Completed comprehensive training in data analytics, with a solid foundation in Excel, SQL, Tableau, and Python. Eager to transition into a Data Analyst role to leverage analytical skills, customer-facing experience, and technical expertise in interpreting data and delivering actionable insights.

Skills & Expertise (22)

Attention to Detail Intermediate
7.0/10
2
Years Exp
Team Collaboration Intermediate
7.0/10
2
Years Exp
Communication Intermediate
7.0/10
2
Years Exp
Problem-solving Intermediate
7.0/10
2
Years Exp
Excel Intermediate
6.6/10
2
Years Exp
Google Sheets Intermediate
6.6/10
2
Years Exp
SQL Intermediate
6.5/10
2
Years Exp
CRM Systems Intermediate
6.5/10
2
Years Exp
Jupyter Notebook Intermediate
6.5/10
2
Years Exp
Inferential statistics Intermediate
6.5/10
2
Years Exp
Descriptive Statistics Intermediate
6.5/10
2
Years Exp
Postgresql Intermediate
6.5/10
2
Years Exp
MySql Intermediate
6.5/10
2
Years Exp
Seaborn Intermediate
6.5/10
2
Years Exp
Matplotlib Intermediate
6.5/10
2
Years Exp
NumPy Intermediate
6.5/10
2
Years Exp
Pandas Intermediate
6.5/10
2
Years Exp
Python Intermediate
6.5/10
2
Years Exp
Power BI Intermediate
5.8/10
2
Years Exp
Tableau Intermediate
5.8/10
2
Years Exp
DAX Intermediate
5.5/10
2
Years Exp
Power Query Intermediate
5.5/10
2
Years Exp

Work Experience

Customer Support Executive

Unicom Infotel Private Limited

Oct 2021 - Present

Provide L1/L2 technical support for Cisco Unified Communications solutions, including CUCM, Unity Connection, IM & Presence, and Webex. Troubleshoot VoIP call flow issues, codec mismatches, and SIP trunk configurations using diagnostic tools and logs. Assist in the configuration and maintenance of Cisco IP Phones, voice gateways, and collaboration endpoints. Handle incident and service request tickets using tools like CRM (or the company's ticketing tool). Work closely with clients to gather requirements and ensure timely resolution of voice and video collaboration issues. Monitor network performance and call quality using Cisco RTMT and other monitoring tools. Perform routine Moves, Adds, Changes, and Deletes operations on CUCM and Unity. Collaborate with Cisco TAC and internal teams for escalated issues and root cause analysis. Maintain detailed documentation of solutions and create knowledge base articles for recurring issues. Participate in change management and scheduled maintenance activities with minimal disruption to services.

Education

BE- Electronics and Telecommunication Engineering - Finolex Academy of Management & Technology

2016 - 2020 · Afghanistan

HSC - Abhyankar Kulkarni Junior College

2014 - 2016 · Afghanistan

SSC - R.B.Shirke Highschool Ratnagiri

2013 - 2014 · Afghanistan

Certifications

No certifications added yet

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 15/15
💰 Rate 0/5
🏆 Certs 0/5
✅ Verified 5/5
Total Score 90/100

Profile Overview

Member sinceJul 2026

Availability Details

Visa Status

Citizen

Relocation

Open to Relocation

Skills (22)

Click a skill to find developers with the same skill

Attention to Detail Team Collaboration Communication Problem-solving Excel Google Sheets SQL CRM Systems Jupyter Notebook Inferential statistics +12 more

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