About
A highly motivated professional wanting to carve a place in the chosen profession and contribute strong management, analytical and problem-solving skills and professionally qualified in handling the job responsibilities expected by a highly reputed & growth-oriented Organization.
Skills & Expertise (23)
Work Experience
Media Service Delivery CSG-Media Enabled Services Group
Tata Communications Limited (VSNL)
Jan 2023 - Jan 2025
Managed end-to-end Network Service Delivery Operations for media clients. Ensured that appropriate and up to date controls, processes, documentation, and procedures are in place and followed. Maintained and updated CRM data on a daily basis, ensuring accuracy and completeness. Monitored network performance and ensured SLA compliance. Handled incident management, service requests, and escalations.
SFDC Helpdesk Customer Success Group-Strategy Team
Tata Communications Limited (VSNL)
Jan 2016 - Jan 2023
Leading SFDC Team globally which helps Sales & Support team to close their day-to-day activities. Manage (Salesforce) Help Desk Operations act as L1/L2 support for sales and sales support queries. Conduct user trainings on SFDC, Big Machines and other tools and act as L1/L2 support for sales.
Team Advanced Solution Delivery (ASD)
Tata Communications (VSNL)
Jan 2014 - Jan 2016
Managing and updating SFDC portal in which all the feasibility request is created. Generating feasibility request in SFDC portal for field team for site survey. Coordinating with internal team for smooth flow of request which is raised in SFDC portal for feasibility check.
Global Data & Mobility Solutions (GDMS)
Tata Communications (VSNL)
Jan 2012 - Jan 2014
Working as a Program Executive in Wholesale India. Order Vetting (Financial and Technical) and Solution verification with SA. Project Initiation, Planning, Executing, Monitoring, and closure.
Team Wholesale India
Tata Communications (VSNL)
Jan 2010 - Jan 2012
Working as a Provisioning Executive. Implement to lease line links for all BSOs like (MMDS, Radwin, Wimax, VBL, TTML, BSNL, MTNL act.). Co-ordinate with the Program Manager Team and Engineers to get the resolved-on site Customer Permeation issue.
Global Network Operation Team
Tata Communications (VSNL)
Jan 2006 - Jan 2010
Company dealing with the banking and finance Process. Verification & processing Emi fund & applications transactions between various companies. Disbursal of all home loan, personal loan, auto loan, business loan file after verification of customer details.
Associate Executive in Loan Department
Citi Bank
Jan 2002 - Jan 2006
Verification & processing Emi fund & applications transactions between various companies. Disbursal of all home loan, personal loan, auto loan, business loan file after verification of customer details.
Education
Bachelor of Commerce (T.Y.B. Com) - Mumbai University
2000 - 2001 · Afghanistan
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