About
Experienced AV Support Engineer with a proven track record of effectively navigating challenges. Strong problem-solving skills and a proactive approach. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Skills & Expertise (16)
Work Experience
Executive
Virinchi Group
May 2024 - Jan 2025
Worked in Virinchi Group on Billing & Accounts Systems & operate the functionality of VHEALTH web application as Executive. Mentored junior staff members for accelerated career growth, developing future leaders within the organization. Skilled in troubleshooting hardware, software, and network issues for end-users across windows and macOS platforms.
AV Support Engineer
Avils Infra Private Limited
Feb 2025 - Present
Utilizing ServiceNow for incident management: Logged, Tracked, and resolved AV-related service tickets. Monitoring AV Infrastructure across multiple sites using Symphony(AVI-SPL) to ensure optimal device uptime and performance. Operating Crestron Control X Panel to remotely control and troubleshoot room AV systems including displays, switchers, and audio processors. Administering Zoom Dashboard to monitor zoom rooms, diagnose call quality issues(latency, jitter, packet loss), and provide real-time support. Collaborating with on-site and remote teams to proactively identify, escalate, and resolve critical AV and video conferencing issues. Performing regular system health checks and generated performance reports from symphony and Zoom analytics. Providing end-to-end AV support for live and hybrid events, webinars and board meetings, Coordinating with event stakeholders to gather requirements and ensure seamless AV delivery. Conduct dry runs and rehearsals to ensure readiness and minimize event-day risks. Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions. Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations. Reduced response times by prioritizing urgent requests and escalating issues when necessary. Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Education
Bachelor of Computer Applications: Computer Applications And Softwares - Dr. Bhimrao Ambedkar University
- 2024 · Afghanistan
