About
Data Analyst with hands-on experience in Python, SQL, Excel, Power BI, Tableau, and Machine Learning, backed by 3+ years of professional experience in IT infrastructure operations and technical support. Experienced in analyzing operational data, troubleshooting complex technical issues, and collaborating with cross-functional teams to improve service performance. Skilled in data cleaning, exploratory data analysis (EDA), dashboard development, data visualization, and predictive analytics. Passionate about transforming data into actionable insights that support informed business decisions.
Skills & Expertise (22)
Work Experience
Data Analytics Intern
Knovista Technologies Pvt Ltd
Jan 2026 - May 2026
Completed a 5-month Data Analytics Internship focused on Excel, SQL, Python, Power BI, Tableau, and Machine Learning. Performed data cleaning, preprocessing, exploratory data analysis (EDA), and data visualization using Python, Power BI, and Tableau. Developed and evaluated Machine Learning models including Logistic Regression, Decision Tree, and Random Forest for predictive analytics. Built interactive dashboards and reports in Power BI and Tableau to analyze sales, customer behavior, and business performance. Worked with real-world datasets to identify trends, generate actionable insights, and support data-driven decision-making. Gained hands-on experience with Pandas, NumPy, Scikit-learn, Matplotlib, Power BI, Tableau, SQL, and Excel.
Associate Infrastructure Analyst
Speridian Technologies Pvt Ltd
Sep 2022 - Jan 2026
Provided remote IT support for end users across multiple platforms, performing root cause analysis on hardware, software, network, and access-related issues. Supported enterprise tools including Microsoft 365 (Outlook, OneDrive, Teams), VPNs, Azure AD, and Intune, ensuring minimal downtime and high user satisfaction. Monitored and analyzed security and system events using SOC tools and Splunk, identifying anomalies and escalating incidents as required. Partnered with internal teams, vendors, and security operations to coordinate troubleshooting and incident resolution within SLA timelines. Documented recurring issues, resolutions, and workflows to improve knowledge sharing and operational efficiency. Used scripting and automation (Python) to assist in log analysis, reporting, and repetitive support tasks. Used insights from user support cases to help improve support workflows and service reliability. Performed Windows administration and basic Linux troubleshooting as part of system and security operations.
Education
Bachelor of Technology in Computer Science and Engineering - Kerala Technological University
2018 - 2022 · Afghanistan
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Skills (22)
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