About
MBA graduate from IIM Nagpur with banking experience at ICICI Bank and hands-on data analysis in SQL, Power BI and Excel. Has analyzed 200,000+ customer reviews and 40,000+ transaction records, built a Power BI dashboard, and turned stakeholder requirements into data-driven recommendations presented to senior leadership. Based in Bengaluru and available to work remotely.
Skills & Expertise (11)
Work Experience
Private Banking
ICICI Bank
Apr 2026 - Present
Manage a portfolio of 200+ clients with balances above 50 lakhs and combined balance and AUM exceeding 5 crore. Evaluate client risk profiles and product suitability against regulatory and compliance requirements (NISM-certified). Monitor account activity and escalate irregularities in line with KYC/AML protocols.
Customer Review Analysis
Swiggy/Zomato
Present - Present
Mined 200,000+ real user reviews with SQL, using keyword-based CASE logic to classify complaints into themes (delivery, refunds, support, cancellations, app issues, membership). Quantified each theme by review volume and average engagement (thumbs-up), and reviewed the “Other” bucket to catch complaint types the first pass missed. Compared the two platforms and found delivery-related complaints to be the largest theme on both (57.0% of Swiggy and 54.6% of Zomato low-rated reviews), then ranked fixes with RICE and tracked them on a Trello backlog.
Content Strategy Analysis
Netflix
Present - Present
Independently scoped the question and analyzed 5,850+ records in SQL across genre, geography and time over a 20-year period to identify trends, applying statistical thresholds for reliable comparisons. Built a 3-panel Power BI dashboard to report the findings and delivered data-driven recommendations.
Marketing Analytics Live Project
Bub-It India Pvt Ltd
Present - Present
Consolidated 40,000+ transaction records across 4 outlets. Built KPI-driven customer segments using RFM analysis. Ran market basket analysis and designed a cross-sell strategy projected to lift average order value by 15–20%.
Strategy Intern
ICICI Bank
Apr 2025 - May 2025
Analyzed data across 100+ corporate client accounts to structure a competitive benchmarking initiative that informed digital transformation priorities. Conducted 12+ stakeholder interviews to elicit needs and pain points, translating findings into 7 solution concepts, including an AI-powered CMS engine, and an executive-ready business case presented to senior leadership to secure alignment on priority initiatives. Analyzed platform SEO and digital visibility data to identify gaps and trends, and reported optimization recommendations.
Education
MBA (General Management) - Indian Institute of Management, Nagpur
- 2026 · Afghanistan
B.Tech, Agricultural Engineering - Kelappaji College of Agricultural Engineering & Technology
- 2023 · Afghanistan
Certifications
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Skills (11)
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