Skills & Expertise (10)
Work Experience
Level 1 Technical Support Engineer
Phykon Solutions Pvt Ltd
Oct 2015 - Feb 2017
Resolved security system connectivity issues for Amcrest clients by troubleshooting P2P servers and configuring remote access using TCP/IP protocol, ensuring uninterrupted system operation. Performed network troubleshooting and optimization across multitier network architectures to support security system functionality and identify suspicious network behavior patterns. Configured IP-based security devices and wireless systems remotely, applying foundational networking knowledge to implement secure remote access solutions for client infrastructure. Documented security incidents, system issues, and alternative solutions in centralized database, establishing baseline for threat pattern recognition and incident reporting procedures. Analyzed mobile application and system logs to identify root causes of connectivity failures, demonstrating analytical problem-solving skills applicable to security alert monitoring and investigation.
Senior Associate - Insurance Operations
Allianz Services
May 2017 - Mar 2022
Monitored and processed insurance claims and customer inquiries using systematic indexing and documentation procedures, maintaining compliance with GDPR regulatory requirements and SLA targets across high-volume inbound correspondence. Analyzed customer communications and security-related documentation to identify patterns and escalation needs, routing alerts to appropriate teams to ensure timely resolution and regulatory adherence. Coordinated with onshore clients, brokers, and cross-functional teams to investigate claim discrepancies and document findings in detailed incident reports, improving process transparency and team knowledge over 12-month period. Optimized inbound correspondence workflow through strategic work allocation based on resource capacity and volume metrics, reducing processing delays and enhancing operational efficiency across the insurance claims function. Maintained daily security and compliance logs tracking task closures, overdue items, and team performance metrics, providing visibility into potential vulnerabilities and process gaps for management review and corrective action.
Senior Process Analyst, US Insurance Process
Gallagher LLC
Mar 2022 - Jun 2023
Monitored insurance process workflows and security controls to ensure adherence to TAT and SLA requirements, identifying and documenting potential risks and vulnerabilities in system operations. Conducted training and mentoring sessions for team members on security best practices and process compliance, improving overall team adherence to quality standards and risk management protocols. Prepared daily reports and logs tracking task closures and overdue items, analyzing patterns to support incident documentation and continuous process improvement initiatives. Handled escalations and supported client communications on policy renewals, cancellations, and endorsements, demonstrating strong analytical and problem-solving skills in high-pressure environments. Evaluated and optimized existing insurance processes to identify operational risks and implement corrective controls, contributing to enhanced security posture and compliance across workflows.
Education
Master in Network Forensics - Halmstad University
2023 - 2024 · Afghanistan
Bachelor of Engineering in Computer Science - Anna University
2008 - 2012 · Afghanistan
