About
IT professional with 1 year 9 months of industry experience, deliberately transitioning into QA Engineering. Built hands-on expertise through a self-directed system testing project covering 7 modules of Instagram across Android and Windows — applying STLC end-to-end: requirement analysis, test case design (150+ cases), execution (80+ cases), defect reporting, RTM, and test summary documentation. Experienced in cross-platform testing, network-interruption handling, stability testing, and structured bug reporting. Bringing professional IT discipline to a focused QA career.
Skills & Expertise (19)
Work Experience
Analyst – Citrix L1 Support Engineer
HCLTech
May 2023 - Jan 2025
Managed and resolved 80+ monthly technical incidents using ITIL framework, maintaining 95% SLA compliance for P1/P2 critical incidents. Performed root cause analysis on recurring system defects, collaborating with development and infrastructure teams — directly analogous to defect diagnosis and cross-functional QA triage. Documented detailed troubleshooting observations and resolution steps, developing the structured analytical thinking applied in QA test case and bug report writing. Gained exposure to production system behavior under failure conditions, informing real-world edge case coverage in testing.
Education
Intermediate – PCM - Jawahar Navodaya Vidyalaya, Kherasain, Pauri Garhwal
2018 - 2022 · Afghanistan
Bachelor of Computer Applications (BCA) - Amity University, Noida
- 2028 · Afghanistan
Certifications
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Skills (19)
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