Anas Mumtaz

IT Support and Content Authoring professional

Gurugram, Haryana $5/hr Full-time 2+ yrs exp 91 · Outstanding

About

Detail-oriented IT Support and Content Authoring professional with over 2 years of experience in technical support, digital content management, and administrative coordination. Skilled in troubleshooting, Office 365, Active Directory, structured documentation, and Microsoft Excel. Proficient in Python, SQL, Power BI, and Tableau, with a strong interest in data analytics and process improvement. Committed to delivering accurate, efficient, and high-quality support in technical and administrative environments.

Skills & Expertise (19)

Excel Advanced

7.0/10

Years Exp

Office 365 Advanced

7.0/10

Years Exp

Active Directory Advanced

7.0/10

Years Exp

Troubleshooting Advanced

7.0/10

Years Exp

Python Intermediate

6.5/10

Years Exp

Problem Solving Intermediate

6.5/10

Years Exp

Documentation Intermediate

6.5/10

Years Exp

Structured documentation Intermediate

6.5/10

Years Exp

User Account Management Intermediate

6.5/10

Years Exp

SQL Intermediate

6.0/10

Years Exp

Data Analysis Intermediate

6.0/10

Years Exp

System Administration Intermediate

6.0/10

Years Exp

Content Management Intermediate

6.0/10

Years Exp

Business Analysis Intermediate

5.5/10

Years Exp

MySql Intermediate

5.5/10

Years Exp

Team coordination Intermediate

5.5/10

Years Exp

Replication Intermediate

5.0/10

Years Exp

Power BI Intermediate

5.0/10

Years Exp

Tableau Intermediate

5.0/10

Years Exp

Work Experience

Analyst – Content Authoring

WPP Production

Jan 2026 - Jul 2026

Created and maintained structured documentation and digital content for multiple client projects, ensuring 98% content accuracy and adherence to organizational standards. Performed content replication, page tagging, and metadata management for 1-3 deliverables daily, improving content consistency and accessibility. Conducted quality checks and validation of digital content, reducing publishing errors and maintaining high data integrity. Collaborated with cross-functional teams to resolve content-related issues and ensure timely delivery of content updates. Reviewed and updated digital assets while maintaining 99% compliance with content governance and formatting guidelines.

IT Technical Support

Headway Crafts Private Limited

Aug 2023 - Dec 2025

Supported and maintained 40+ end-user systems, achieving high system availability and reduced operational downtime. Resolved 20+ hardware, software, and network issues per week within SLA timelines, maintaining 95%+ user satisfaction and minimizing operational downtime. Managed Active Directory and Office 365 administration, ensuring secure and efficient user access management. Executed system deployments and security updates for 40+ systems, reducing system downtime by 25% and ensuring stable IT operations.