About
Strategic and results-driven Engineering & Data Operations professional with 6+ years of experience in analyzing complex datasets, designing automated dashboards, and delivering high-impact business insights. Adept at interacting directly with clients to understand business needs, reporting expectations, and operational challenges. Skilled in designing, automating, and maintaining dashboards and reports to support data-driven decision-making. Proficient in MS Excel, Power BI, SQL, and performance analytics, with a strong ability to identify patterns, improvement areas, and opportunities for process optimization. Known for ensuring data accuracy, timeliness, and reporting consistency while collaborating with cross-functional teams to drive continuous improvement. Recognized for creating impactful presentations, visual summaries, and performance insights that enable stakeholders to take informed actions in fast-paced, deadline-driven environments.
Skills & Expertise (20)
Work Experience
Data Support Analyst
BT E-SERVE India Pvt. Ltd.
Jul 2022 - Aug 2025
Interacted directly with clients to understand business needs, reporting expectations, and performance requirements, ensuring alignment across operations. Designed, automated, and maintained 5+ dashboards and reporting frameworks to support data-driven decision-making and improve cross-team visibility. Analyzed large datasets using Advanced Excel (Pivot Tables, VLOOKUP, INDEX-MATCH) to identify patterns, improvement areas, and risk indicators. Ensured data accuracy, timeliness, and consistency in all operational and performance reports. Resolved 95%+ escalated incidents and managed 280+ monthly cases while ensuring SLA adherence and service continuity. Delivered real-time floor support and coached 70+ engineers, improving capability, accuracy, and productivity. Performed trend analysis, KPI tracking, and CTQ assessments to support continuous improvement. Created impactful presentations, visual summaries, and RCA insights for WBR/MBR/QBR reviews with senior stakeholders. Collaborated with 10+ cross-functional teams to drive operational enhancements, minimize downtime, and improve customer satisfaction. Managed end-to-end lifecycle for 120+ weekly P1–P4 incidents, ensuring seamless communication and timely closure. Maintained structured project documentation, performance reports, and incident summaries for internal and client audits. Achieved a 35% improvement in associate performance through targeted coaching and performance management plans.
Associate Engineer
BT E-SERVE India Pvt. Ltd.
Jul 2019 - Jun 2022
Worked extensively with data from the beginning, supporting reporting, analysis, and monitoring activities across operations. Designed and maintained early-stage reports and Excel-based trackers to support KPI monitoring and performance insights. Assisted in creating and maintaining dashboards, improving visibility of daily operational health. Analyzed operational data to identify errors, recurring issues, and improvement opportunities. Ensured data accuracy, timeliness, and consistency for all reporting-related activities. Provided technical troubleshooting for network operations and collaborated with cross-functional teams to streamline processes. Conducted technical documentation, RCA preparation, and reporting to reduce service interruptions. Ensured adherence to TAT, accuracy benchmarks, and customer satisfaction guidelines through proactive communication. Improved operational efficiency by working with tools such as GIS, MapInfo to support daily analysis.
Education
B. Tech in Electronics and Communication Engineering - Narula Institute of Technology (JIS Group)
- · Afghanistan
