About
Aspiring Power BI Developer and Data Analyst with 5+ years of experience across Telecom Operations and Talent Research. Skilled in analyzing operational and workforce data, identifying trends, generating reports, and supporting business decision-making. Experienced in stakeholder management, incident analysis, KPI monitoring, and process improvement. Currently upskilling in Power BI, Advanced Excel, SQL, DAX, and data visualization, with a passion for transforming business data into actionable insights and dashboards that support strategic decision-making.
Skills & Expertise (20)
Work Experience
Senior Research Analyst
Techwise Digital
Aug 2021 - Nov 2023
Conducted talent mapping, candidate research, and market analysis for niche and volume hiring. Analyzed recruitment data and hiring pipelines to support workforce planning and decision-making. Collaborated with stakeholders to understand hiring requirements and deliver quality talent solutions. Managed end-to-end recruitment activities including sourcing, screening, interviewing, and onboarding support. Performed salary benchmarking and recruitment reporting to provide hiring insights. Supported technology hiring across Data Science, Cloud, AI/ML, Blockchain, Product Engineering, and Embedded Systems. Tracked hiring metrics and prepared status reports to monitor recruitment performance.
Senior Executive
Vodafone Shared Services India
Jan 2015 - Jan 2017
Managed critical telecom incidents and ticket queues related to proactive and reactive network faults. Performed loop testing on SDH transmission and MPLS circuits to isolate and identify network issues. Coordinated with service providers, vendors, and field engineers for fault resolution and service restoration. Led and participated in customer calls and review meetings to evaluate ongoing technical issues and requirements. Conducted post-incident analysis and recommended preventive measures to reduce repeat incidents. Ensured adherence to SLA and operational procedures during fault management activities.
Engineer
HCL Technologies
Oct 2013 - Jan 2015
Provided Level 2 technical support for UK customers on ADSL, ADSL2, and FTTC broadband services. Diagnosed and resolved issues related to LAN, WAN, WLAN, email, and email client configurations. Handled L1 escalations, driving resolution through structured troubleshooting and customer communication. Supported fault resolution within SLA by performing advanced diagnostics and collaborating with internal teams. Conducted process training and mentoring for new joiners to improve team capability and service quality.
Education
Bachelor of Engineering (Electronics & Communication) - Kalasalingam University
- 2013 · Afghanistan
Certifications
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Skills (20)
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