Anju Mohan
Operations & Data Analytics professional
About
Operations & Data Analytics professional with 8 years of experience in Order Management and Customer Operations, including 2 years of hands-on experience using Power BI and SQL for operational reporting and data analysis. Strong background in translating business requirements into dashboards, analyzing KPIs, SLA performance, order trends, and supporting data-driven decision making. Recently completed a certified Data Analytics course with practical projects and assessments. Actively transitioning into an IT Data Analyst role.
Skills & Expertise (13)
Work Experience
Process Executive
Info search BPO Services Pvt Ltd
Jun 2017 - Apr 2019
Performed image data annotation for global AI-based clients including 2D/3D product labeling and quality validation. Generated Excel-based audit reports and productivity trackers for internal and client reporting. Ensured high accuracy, compliance, and timely delivery of annotated datasets.
Senior Customer Service Representative
HCL Technologies Pvt Ltd
Aug 2019 - Sep 2025
Handled B2B/B2C orders, delivery coordination, billing support. Performed SAP SD order processing using VA01/VA02, delivery creation/tracking using VL01N/VL02N, and billing verification support using VF01. Conducted SAP SD UAT testing, including test case creation, execution, defect validation, documentation, and supporting production rollout. Managed SLA, TAT, escalations, and customer coordination. Created Power BI dashboards for order volume, backlog, SLA performance, and delivery trends. Used SQL queries to extract and analyze order, customer, and delivery data. Performed data cleaning and transformation using Power Query and SQL. Built KPIs, trend analysis, and performance reports for management review. Supported data-driven decision making by identifying operational bottlenecks.
Education
Bachelor of Engineering – Computer Science - Anand Institute of Higher Technology
2010 - 2014 · Afghanistan
Certifications
Data Analytics Certification
SLA Institute · 2025
Test Automation with Selenium
Livewire Institute · 2023
Dotnet Internship and Training
Kites Solutions · 2015
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Open to Relocation
