Ankitha Naik

Data Analyst

Sarpankatte, Yelavadikavoor, Uttar Kannada 4+ yrs exp 94 · Outstanding

About

Analytical and detail-oriented professional with 4+ years of IT operations experience and a Master’s in Data Analytics. Skilled in SQL, Python (Pandas, NumPy), Power BI, and Excel for building dashboards, analyzing datasets, and generating actionable business insights. Background in end-to-end Problem Management, incident trend analysis, and root cause investigation provides a strong foundation for data and reporting roles in operational environments. Comfortable partnering with stakeholders to understand requirements and resolve data issues.

Skills & Expertise (36)

Microsoft Power BI Advanced

7.5/10

Years Exp

SQL Advanced

7.5/10

Years Exp

Python Intermediate

7.0/10

Years Exp

Pandas Intermediate

7.0/10

Years Exp

Data Science Pipeline Intermediate

6.5/10

Years Exp

VLOOKUP Data Modeling DAX Power Query Report Optimization Microsoft Excel Pivot Tables Visualization Conditional Formatting Advanced Reporting Problem Management Root Cause Analysis ITSM Tools incident reporting Trend Analysis Interpretation Modeling Wrangling Cleaning C++ R Programming Matplotlib SciPy NumPy Performance Tuning Indexes Views Functions Stored Procedures Complex queries MySql

Work Experience

Infra Managed Service Analyst / IT Operations Analyst

Accenture

Jan 2022 - Present

Built weekly and monthly operational reports tracking volumes and trend breakdowns, delivered directly to client stakeholders. Led end-to-end Problem Management lifecycle for high-impact incidents, identifying failure patterns and documenting Root Cause Analysis (RCA) findings. Automated recurring reporting workflows using Excel formulas and macros, reducing manual effort and improving reporting turnaround time. Managed incident records and performed incident management activities within ITSM tools, ensuring data integrity and supporting root cause resolution. Prepared and delivered monthly Excel reports and PowerPoint review decks to client stakeholders, while managing ad hoc analytical requests from internal leadership and consistently meeting reporting deadlines without compromising quality or accuracy. Collaborated with cross functional technical and business stakeholders, managing stakeholder relationships and driving process optimization to implement stability improvements. Audited incident and problem records on a weekly basis for completeness, accuracy, and proper categorization within ITSM tools, ensuring data integrity and alignment with reporting standards.