Ankur Sharma

Data Analyst (Entry Level)

Indore, Madhya Pradesh, India 85 · Excellent

About

Data Analyst with expertise in SQL, Power BI, Advanced Excel, Python, Data Visualization, and Basic ETL. Leveraging 8+ years of customer-facing experience across Banking & Financial Services, E-commerce, IT, Energy, Mobility, and Home Solutions to combine domain knowledge with analytics. Strong understanding of customer behavior, business processes, and operational workflows, enabling meaningful insights and data-driven decisions that improve business performance and customer experience.

Skills & Expertise (33)

SQL Intermediate

7.5/10

Years Exp

Data Visualization Intermediate

7.5/10

Years Exp

Data Analysis Intermediate

7.5/10

Years Exp

Problem Solving Intermediate

7.0/10

Years Exp

Critical thinking Intermediate

7.0/10

Years Exp

Dashboard Development Intermediate

7.0/10

Years Exp

Data Cleaning Intermediate

7.0/10

Years Exp

Statistics Intermediate

7.0/10

Years Exp

Python Intermediate

7.0/10

Years Exp

Advanced Excel Intermediate

7.0/10

Years Exp

Power BI Intermediate

7.0/10

Years Exp

stakeholder communication Intermediate

6.5/10

Years Exp

Reporting Intermediate

6.5/10

Years Exp

Trend Analysis Intermediate

6.5/10

Years Exp

Root Cause Analysis Intermediate

6.5/10

Years Exp

Cross-Functional Collaboration Intermediate

6.5/10

Years Exp

MySql Intermediate

6.5/10

Years Exp

KPI Reporting Intermediate

6.5/10

Years Exp

Power Query Intermediate

6.5/10

Years Exp

Business Intelligence Intermediate

6.5/10

Years Exp

Business operations Intermediate

6.0/10

Years Exp

DAX Intermediate

6.0/10

Years Exp

CRM Operations Intermediate

6.0/10

Years Exp

KPI Monitoring Intermediate

6.0/10

Years Exp

Jira Intermediate

6.0/10

Years Exp

Salesforce Beginner

5.5/10

Confluence Beginner

5.5/10

Slack Beginner

5.5/10

Generative AI Beginner

5.0/10

AI-assisted data analysis Beginner

5.0/10

Claude AI Beginner

5.0/10

ChatGPT Beginner

5.0/10

Microsoft Copilot Beginner

5.0/10

Work Experience

Data Science Bootcamp

Odin School

Present - Present

Completed an intensive 6-month Data Science Bootcamp covering SQL, Power BI, Advanced Excel, Python, Statistics, Data Visualization, and Basic ETL. Gained 1+ year of hands-on experience by applying these skills to self-driven analytics projects and real-world datasets. Built interactive dashboards, performed data cleaning, transformation, analysis, and visualization to generate actionable business insights. Developed end-to-end portfolio projects using industry-standard tools, strengthening practical problem-solving and analytical capabilities.

Tech Support Representative

TCS by Alois

Present - 2 Months

Selected for the Technical Support Representative role through Alois Staffing for a TCS assignment. Successfully completed TCS Foundation Training covering enterprise IT support, business communication, and workplace processes. Gained foundational exposure to Google Workspace Services (GWS), IT service management concepts, and enterprise support ITIL environment. The client project requirement was discontinued shortly after the training period, resulting in the assignment ending before production deployment.

Tech/Customer Support Executive

Argalon Technologies

Present - 3 Years

Provided technical support for SaaS products, websites, and mobile applications via chat, email, and voice. Diagnosed and resolved application and technical issues while collaborating with internal teams for timely resolution. Managed support tickets using JIRA, Confluence, and CRM tools, ensuring accurate documentation and SLA compliance. Trained new team members on product knowledge, troubleshooting, and support.

Customer App Support Representative

TaskUs

Present - 2 Years

Provided multi-channel support for e-commerce and food delivery customers via chat, email, and voice. Resolved order, payment, delivery, and account-related issues while ensuring accurate and timely resolutions. Consistently met SLA, quality, and customer satisfaction (CSAT) targets in a high-volume support environment. Developed strong expertise in order lifecycle management, customer experience, and e-commerce operations.

Senior Customer Advisor

WNS Global Services

Present - 1+ year

Supported UK energy customers with billing, payments, account management, and service-related queries via chat and email. Resolved customer inquiries while ensuring data accuracy and compliance with operational processes. Consistently achieved SLA, quality, and customer satisfaction (CSAT) targets. Developed strong domain expertise in energy operations, customer lifecycle, and billing processes.

Customer Support Specialist (English)

Revolut

Present - 3 Months

Assisted customers with international transfers, payments, account verification, and digital banking services. Investigated transaction-related issues using internal systems to deliver accurate resolutions. Collaborated with cross-functional teams to resolve complex customer cases and maintain documentation. Built strong knowledge of digital banking, payment workflows, and financial operations.

Senior Associate

Conduent (formerly Xerox)

Present - 1.5+ years

Assisted customers with home solutions and mobility services through inbound customer support. Managed customer inquiries while maintaining service quality and operational standards. Consistently met productivity, quality, and customer satisfaction (CSAT) targets. Strengthened communication, problem-solving, and customer relationship management skills in a high-volume support environment.