Ankush Pounikar

Data Analyst

Nagpur, Maharashtra 2+ yrs exp 85 · Excellent

About

Detail-oriented Data Analyst with hands-on experience in business reporting, KPI monitoring, data validation, and operational analytics. Skilled in researching root causes, identifying trends, and translating business questions into measurable insights using SQL, Excel, and Power BI. Strong attention to detail, cross-functional communication, and a track record of supporting teams with accurate, structured reporting for data-driven decision making.

Skills & Expertise (47)

Cross-Functional Collaboration Intermediate

6.0/10

Years Exp

SQL Intermediate

5.5/10

Years Exp

KPI development Intermediate

5.5/10

Years Exp

Data Transformation Intermediate

5.5/10

Years Exp

Data Analytics Intermediate

5.5/10

Years Exp

Python Intermediate

5.5/10

Years Exp

Data Cleaning Intermediate

5.5/10

Years Exp

AI-assisted Analytics Data-driven decision making Power BI DAX Power Query Tableau Dashboard Development KPI Dashboards Data Visualization Performance Metrics Customer Analytics Data Modeling Data Pipelines ETL ELT Macros Databricks stakeholder communication Requirement understanding Business Problem Solving relational databases MySql Joins CTEs Window Functions GROUP BY Aggregations Data Extraction Data Validation Data Quality Trend Analysis Pandas NumPy Data Processing Data Workflows Analytics automation Business Analytics Quantitative Analysis Risk Analytics Root Cause Analysis

Work Experience

Senior Associate – Operations

WNS Global Services

May 2025 - Present

Prepared recurring KPI and operational reports for Complaint, Total Loss, Liability and Recovery teams using Excel-based analytical reporting. Researched and analyzed escalations, unresolved complaints, average handling time, dispute rates and recovery metrics to support performance tracking and data-driven decision making. Performed data validation, data quality checks and reporting accuracy checks before stakeholder distribution. Translated business and operational questions into measurable KPIs, analytical metrics and structured analysis to support data-driven decision making. Collaborated with cross-functional teams to standardize metrics, clarify reporting requirements and improve reporting consistency. Monitored productivity, service levels and customer outcomes using structured datasets, performance metrics and KPI-based analytical reporting. Identified recurring trends and patterns in complaint and recovery data to flag process gaps and support proactive decision-making. Communicated key findings and performance summaries to stakeholders through structured, easy-to-interpret reports.

Case Processing Executive

AM Infoweb

Mar 2024 - May 2025

Managed healthcare case processing operations and coordinated with hospitals to obtain required medical documentation. Processed approximately 50 customer interactions daily while maintaining service quality and turnaround standards. Created and maintained FedEx tracking sheets and operational records to support workflow management. Performed data validation, record verification and compliance-focused quality checks to maintain reporting accuracy and data integrity. Maintained structured operational records and Excel-based reporting to support workflow tracking.