anurag kumar
Analytics and operations professional
About
Analytics and operations professional with 3+ years of experience in data analysis, reporting, and cross-functional collaboration. Proven track record in reducing order cancellations by 12% through root cause analysis and driving process improvements. Skilled in Power BI, Excel. Experienced in daily, weekly and monthly reporting with stakeholders, and coordinating with cross-functional teams to enhance the customer experience and operational efficiency.
Skills & Expertise
No skills listed yet
Work Experience
MIS Executive – Operations
Swiggy/Instamart
Jun 2025 - Jun 2026
Delivered periodic reports and dashboards on key business metrics, partnering closely with stakeholders to ensure data accuracy and timely delivery for leadership decision-making. Acted as a Subject Matter Expert (SME) and primary point of contact for cross-functional teams, resolving complex data, reporting, and billing disputes to maintain smooth operations. Conducted root cause analysis and investigations on order cancellations, identifying key operational bottlenecks and contributing to a 12% reduction in cancellation rate while training team members on reporting tools and sharing process improvements based on findings. Managed multiple reporting cycles and ad-hoc requests under tight deadlines, proactively identifying automation opportunities to improve turnaround time and reliability. Billing Dispute Resolution: Investigated and resolved billing discrepancies by coordinating with finance and operations teams, ensuring accurate adjustments and timely closure of disputes. Ensured strict adherence to data privacy standards and internal company protocols while handling sensitive customer information and generating business reports. Collaborated with sales and accounts receivable departments to investigate and resolve invoice billing disputes and service-related escalations, ensuring accurate credit processing.
MIS Executive Inventory & Operations
Urmila Healthwell Food Science Pvt. Ltd.
Jan 2022 - Jun 2025
Maintained Excel sheet to track daily stock counts, sales, purchases, deliveries, and inventory levels to forecast demand and avoid overproduction. Processed sales orders, leads, and customer data using Google Sheets; prepared and shared daily/weekly reports directly with the owner to track expenses and revenue. Maintained systems to monitor worker attendance and leaves for accurate compensation, while simultaneously recording customer details, payments, and order statuses to streamline operations and ensure transparency. Enhanced efficiency by approximately 40% through systematic tracking of inventory, Attendance, and Marketing Efforts.
MIS and Marketing Executive
Raj Bricks & Construction
Feb 2017 - Nov 2021
Conducted daily inventory tracking and demand assessment to determine production requirements, helping minimize overproduction and maintain appropriate stock levels. Maintained Google Sheets-based sales, updating daily sales figures, customer leads, and business activity and sharing regular reports directly with the owner. Developed a worker attendance tracking system covering approximately 20 employees, enabling accurate monitoring of attendance, leave, and salary calculations that increased operational efficiency.
Tutor
Private Tutoring
Jan 2015 - Jan 2017
Prepared for competitive government examinations while providing private tutoring to school students. Managed independent tutoring activities and student schedules while generating personal income.
Education
Bachelor of Commerce (B.Com) - Karnataka State Open University
- 2015 · Afghanistan
Certifications
Digital Marketing Analytics Certification
Google · 2023
Data Analytics Certification
Simplilearn · 2022
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Citizen
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Open to Relocation
