About
As a highly skilled manual software tester with over 7.5 years of experience, I have a strong passion for ensuring the delivery of high-quality products to clients. My expertise lies in detecting and resolving software bugs, conducting thorough testing procedures, and collaborating closely with cross-functional teams to achieve project success. Throughout my career, I have gained extensive knowledge of various testing methodologies and tools, allowing me to consistently deliver efficient and accurate results. With my keen attention to detail and analytical mindset, I am able to identify and troubleshoot complex issues, ensuring the integrity and functionality of software systems. In addition to my technical skills, I possess excellent communication and collaboration abilities, making me an effective team player in any work environment. I thrive on challenges and continuously seek opportunities to expand my skills and knowledge in the ever-evolving field of software testing. I am now seeking new opportunities to utilize my expertise and contribute to the growth and success of a dynamic organization. Let's connect and explore ways in which we can work together to achieve our goals.
Skills & Expertise (44)
Work Experience
Jr. Software Test Analyst
Advantmed
Sep 2020 - Feb 2021
Assisting in the preparation and execution of test cases and test plans. Collaborating with the development team to identify and resolve any issues. Conducting functional, regression, and database testing. Documenting and reporting software defects and ensuring their resolution. Participating in requirement and design reviews to provide input on testability and ensure test coverage. Assisting in the maintenance and enhancement of the test environment and test data. Conducting root cause analysis of defects and reporting on test results. Supporting the creation and maintenance of testing documentation, such as test scripts and test data. Participating actively in team meetings and providing input on quality assurance processes and best practices. Assisting senior software test analysts in carrying out the testing activities. Writing test cases and scenarios based on the requirements. Executing test cases and logging defects in the defect tracking system.
Technical Support Associate
Convergys
May 2018 - Jul 2019
Provide highly skilled phone and email support to Dell customers ensuring proper and consistent documentation in service. Gather and analyze hardware and software reported issues and critical data points to effectively prioritize while working to diagnose and assist in driving issues to resolution. Effectively communicate procedural and technical issues to Dell customers. Assisting customers in configuring products for optimal functionality. Troubleshooting hardware related issues. Troubleshooting 3rd party application integration. Performance troubleshooting. Follow technical troubleshooting tools and diagnostic procedures to resolve all issues with root cause analysis in unique and often complex situations. Focused areas of troubleshooting include features such as Networking, Operating systems, backup and recovery and other various hardware and software issues. Follow and review knowledge base / technical solution articles and create appropriate action plans for accuracy to resolve issues. Time management and workload prioritization keeping in mind customer expectations and negotiation. Train and coach junior technicians, updating and assisting colleagues. Worked in high volume quality assured support. Apply appropriate technical expertise to resolve escalated customer issues. Work directly with other cross‐function teams to resolve problems.
Customer Support Advisor
Concentrix
Jul 2017 - Jan 2018
Effectively managed customers of Amazon (USA and Australia) through chat and phone channels, addressing inquiries, resolving issues, and providing product information and support. Collaborated effectively with fellow customer support executives, team leads, and other departments to address customer needs and improve processes.
Technical Recruiter
DISYS
Feb 2023 - Sep 2023
Utilize various sourcing methods, such as job boards, social media, LinkedIn, and professional networks, to identify potential IT candidates. Conduct Boolean searches and keyword searches to find qualified candidates in resume databases and online platforms. Build and maintain a network of IT professionals for future job openings. Review resumes and applications to assess candidates' qualifications, skills, and experience. Conduct initial phone screenings to evaluate candidates' technical expertise, communication skills, and cultural fit. Schedule and coordinate interviews between candidates and clients, including phone interviews, technical assessments, and in‐person interviews. Prepare candidates for interviews by providing information about the company, job role, and interview process. Gather feedback from both candidates and clients after interviews.
Software Test Trainee
Magic Software via Tekshapers
Dec 2019 - Sep 2020
Developed and implemented test cases to ensure software met functional and non-functional requirements. Analyzed test results and produced comprehensive reports on the quality of software releases. Performing Accessibility testing using different screen readers like: Voice Over, NVDA, JAWS, and Talkback. Performing Regression, Smoke, Sanity, Exploratory and Functional Testing. Finding and reporting bugs using Excel and JIRA. Taking part in team Scrum meetings, and made sure to deliver the given in 2 weeks sprints. Helping new team members with the task assigned.
Quality Engineering Senior Analyst
Accenture
Aug 2024 - Dec 2025
Collaborated closely with client(Marriott) stakeholders, Product Owners, and development teams to understand complex system architecture and prioritize deliverables. Participated in Agile ceremonies (Sprint Planning, Daily Scrums, Retrospectives) and provided timely status reports to leadership. Performed the end-to-end Manual and Functional Testing efforts for key modules within the Marriott platforms, ensuring adherence to client specifications and quality standards. Experience conducting thorough software testing, including functional, regression, database, and api testing. Designed, developed, and maintained comprehensive Test Cases, Test Plans, and Test Scenarios based on business requirements and user stories, directly contributing to 95% test coverage for critical features. Ability to identify, document, and prioritize software defects and track their resolution. Experience collaborating with software developers and project managers to understand requirements and ensure testing aligns with project goals. Proficiently used tools such as JIRA, Postman, Confluence, MongoDB, Dynatrace, Tricentis TOSCA, and Excel to enhance testing efficiency and documentations. Strong analytical and problem‐solving skills, with the ability to identify and troubleshoot issues. Ability to work independently and within a team, managing time and priorities effectively. Excellent communication skills, both written and verbal, to effectively communicate with team members and stakeholders.
Software Test Specialist 4
PwC
Apr 2021 - Oct 2022
Enrolled in the project named Viatris, one of the healthcare clients of PwC worked and learned the salesforce cloud and completed the certifications. This was a complete cloud‐based project. Experience conducting thorough software testing, including functional, regression, database, and api testing. Expertise in designing and executing test plans, test cases, and test scripts to ensure comprehensive coverage. Ability to identify, document, and prioritize software defects and track their resolution. Experience collaborating with software developers and project managers to understand requirements and ensure testing aligns with project goals. Proficiency in using testing tools and software, such as test management systems and defect tracking systems. Strong analytical and problem‐solving skills, with the ability to identify and troubleshoot issues. Ability to work independently and within a team, managing time and priorities effectively. Excellent communication skills, both written and verbal, to effectively communicate with team members and stakeholders.
Education
Bachelors in Computer Application - Arni University
2014 - 2017 · Afghanistan
Senior Secondary(12th) CBSE - Humanities with IT - Modern School
2013 - 2014 · Afghanistan
Higher Secondary(10th) CBSE - Naval's Academy
2010 - 2011 · Afghanistan
Certifications
CCSP 2019: Application Development & Security
Accenture · 2025
Certified Secure Software Lifecycle Professional (CSSLP 2019: Threat Modeling)
Accenture · 2025
ChatGPT Prompt Engineering Examples & Use Cases
Accenture · 2024
Generative AI APIs for Practical Applications-Intro
Accenture · 2024
CISSP: Risk Management
Accenture · 2024
Salesforce Cloud Beginner & Intermediate - Certification
PwC · 2021
Software Testing (Manual & Automation)
4Achievers · 2019
