About
Results-driven Data Analyst with 3+ years of experience in SQL, Python, Power BI, Tableau, and Snowflake, delivering actionable insights across Healthcare RCM and Customer Operations. Skilled in EDA, DAX, ETL pipelines, data modelling, and HIPAA-compliant data management. Proven track record of reducing dashboard load times by 40% and improving SLA resolution by 12% by building scalable data pipelines and interactive dashboards that drive strategic business decisions.
Skills & Expertise (34)
Work Experience
Senior Data Analyst
IOPEX Technologies
Oct 2023 - Oct 2025
Architected and delivered scalable end-to-end data pipelines and BI reporting solutions using Snowflake, SQL, Python, and Power BI to ingest, transform, and analyze high-volume customer operations data, enabling real-time visibility into critical KPIs including AHT, FCR, and SLA compliance, and driving operational efficiency and proactive decision-making across customer operations teams.
Data Analyst
Tata Consultancy Services
May 2022 - Jun 2023
Developed and maintained end-to-end data models, ETL pipelines, and interactive Power BI and Tableau dashboards using SQL, Python, and Azure to analyze healthcare claims, CCLF data, and RCM KPIs, delivering actionable insights across policy management, underwriting, and claims analytics while ensuring HIPAA-compliant data handling and accurate reporting for business-critical decisions.
Education
Bachelor of Computer Applications - St. Peter’s Institute of Higher Education and Research
2019 - 2022 · Afghanistan
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Open to Relocation
